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Type: Posts; User: [S8] Elsa

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  1. Sticky: [Communication and Behavior] Please be respectful and polite to our moderators.

    Our moderator team are normal players and members of the community who volunteer when they have time and want to help. They are not employees. If you need a support service, please create a request...
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    Our goal is as soon as possible, hopefully in the...

    Our goal is as soon as possible, hopefully in the following week or two. Feel free to reach out again on Monday and I'll check on it for you.

    The issue is some levels have a feature that's not...
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    Thank you for the detailed report and screenshots...

    Thank you for the detailed report and screenshots to help us look into this. We shared your previous report with our team for review and our team is still reviewing the concerns you shared regarding...
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    Sticky: Investigating: You can expect that you may continue to...

    You can expect that you may continue to experience this issue intermittently until our development team updates the game on the App Store. It's not expected to resolve on its own. We don't have a...
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    Sticky: Investigating: Hi everyone, We don't have any new information...

    Hi everyone,

    We don't have any new information to share that directly impacts Dragon Story at this time. I shared before that we have challenges with staffing and that some projects couldn't be...
  6. Thread: Can?t log in

    by [S8] Elsa
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    8
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    There was a brief outage early this morning due...

    There was a brief outage early this morning due to a third-party network outage. We apologize for any inconvenience!
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    Sticky: Investigating: We are grateful for your enduring spirit for the...

    We are grateful for your enduring spirit for the game and continued patience while we navigate this issue and work to resolve it. When we've fully resolved this, we'll review compensation. Thank you...
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    Sticky: Investigating: Our team would like to resolve this as soon as...

    Our team would like to resolve this as soon as possible. While we're not absolutely sure, we think you're timing out due to the amount of information that's trying to load when you log into the game....
  9. Your Dragon is in your Nest. When you craft a...

    Your Dragon is in your Nest. When you craft a Dragon you still need to hatch it before placing it in a habitat. :)
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    This issue should now be resolved. Please let me...

    This issue should now be resolved. Please let me know if you're still experiencing an issue getting into your game. We apologize for the inconvenience and appreciate your patience while our team...
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    This issue should now be resolved. Please let me...

    This issue should now be resolved. Please let me know if you're still experiencing an issue getting into your game. We apologize for the inconvenience and appreciate your patience while our team...
  12. Thread: Thanks S8

    by [S8] Elsa
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    This is definitely a bug. Our team is...

    This is definitely a bug. Our team is investigating this now.
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    This is the most common thread of reports we're...

    This is the most common thread of reports we're seeing and that we're seeing for other developers of apps. That there was an update that suddenly impacted some apps. I'm still digging trying to find...
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    Does anyone receive error messages other than...

    Does anyone receive error messages other than internet connection?
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    You can open the game on the Android with Android...

    You can open the game on the Android with Android 7, but not the one with Android 10 right?



    I only see two, but you mentioned other shops. Can you private message me all of your Storm8 IDs?...
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    Please submit a request through...

    Please submit a request through support.storm8.com so our team can take a look. If you see it again, please do take a screenshot because they will need to see exactly what you're seeing. Since you...
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    Your OS is old. Did you update your device...

    Your OS is old. Did you update your device recently with a ~security patch or anything?

    We aren't the only developer experiencing this, so it's definitely Android but I'm not sure exactly what...
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    Did you update your Android? Android 12 is in...

    Did you update your Android? Android 12 is in beta and you may experience issues with apps performing, launching, and crashing.

    It appears this may have been also rolled out into Android 11 and...
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    Please continue the thread on the discussion...

    Please continue the thread on the discussion forum here.
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    Did you update your Android? Android 12 is in...

    Did you update your Android? Android 12 is in beta and you may experience issues with apps performing, launching, and crashing.

    It appears this may have been also rolled out into Android 11 and...
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    Sorry to hear that you didn't make it! You were...

    Sorry to hear that you didn't make it! You were very close. No promises, but you can submit a request through support.storm8.com and see if they can help.
  22. Koi Dragon, Jan 28 10am Pacific Aquarius Dragon,...

    Koi Dragon, Jan 28 10am Pacific
    Aquarius Dragon, Jan 25 10am Pacific
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    Jan 25th, 2022 10am Pacific. Just one more...

    Jan 25th, 2022 10am Pacific.

    Just one more day!
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    I'm sorry, there's no option to reset the game....

    I'm sorry, there's no option to reset the game. Jewel Mania is a match 3 puzzle game, so you can pick up where you left off by just starting your current puzzle level.
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    Sticky: Investigating: I think you had the Leaderboard issues because...

    I think you had the Leaderboard issues because you were experiencing issues logging in while the Leaderboard was active. Next time there's a Leaderboard let us know if you can't login again.
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