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Have been locked out for over a week this cycle. Last cycle, I could only play on my iPhone. iPad couldn’t load the game at all.

Was locked out for 2 weeks, then managed to get in on Friday, but again locked out on Sunday. Get a few days gameplay and then locked out for 2 weeks. Very frustrating.
Seeing Request Error - 1001...

Since my last post; I can play for about a week and then can’t play for a week or two. Stops letting me in on a Friday, and then allows me in on the next Friday or sometimes on a Sunday. Very...

Disclaimer - The above steps worked for me. May nor work for others

Update - Haven’t been able to get in for the last 24 hours.

I guess we wait for S8 to resolve this…

Thanks for the update and I hope the issue is put to bed once and for all.

For players who haven?t been able to get in, I would advise the following:
Shut down all programs running
Shutdown your...

I have managed to get more regularly by deleting decorations from my storage. Still have occasional hiccup, but as I manage to delete more decorations, I am able to login. If you manage to get in,...

Still can’t get into the game. Even if I restart the device. Very frustrating. Never have I faced such an issue in the past 15 years of game playing.

Still not able to load game.

[support comms removed as per forum rules]

Hi
I haven?t been able to logon/start the game for over a week now.
It shows as offline.
I have an iPhone 11Max Pro running iOS 14 and iPad Pro 11 inch running iOS 15.2

Username is bobxbob

I...

Hi
I haven?t been able to logon/start the game for over a week now.
It shows as offline.
I have an iPhone 11Max Pro running iOS 14 and iPad Pro 11 inch running iOS 15.2

Username is bobxbob

I...

Hi
I haven’t been able to logon/start the game for over a week now.
I have an iPhone and iPad.

Bobxbob