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Type: Posts; User: [S8] Elsa

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    Sticky: Investigating: This is what I'm looking for. Thank you! Can you...

    This is what I'm looking for. Thank you! Can you PM me the Storm8 ID for your level 200 account?

    This didn't work for me using 9.3.8 with a verified stuck account. :(

    EDIT: My current guess is...
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    Sticky: Investigating: If you can open a level 200 game on an Android,...

    If you can open a level 200 game on an Android, but not on an iPad this points to a software issue, but the cause of the conflict could be anything -- something that only the account has, but not...
  3. The team is working on it, but the tools are...

    The team is working on it, but the tools are spitting fire so it's taking some advanced Dragon caretaker skills to resolve. ;<

    On a lighter note, the pun in the thread title is magnificent.
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    Sticky: Investigating: Thank you for trying to open the game on Android....

    Thank you for trying to open the game on Android. Yes, it does appear to be iOS specific issue right now. So it may not be your accounts, it might be a software issue.

    Quick question, what...
  5. Closing duplicate thread.

    Closing duplicate thread.
  6. The Leaderboard Event has an accompanying quest...

    The Leaderboard Event has an accompanying quest that rewards Leaderboard Points named "Forever Varnished". The quest is featured as an icon directly above the Leaderboard HUD icon in the game. If you...
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    Sticky: Investigating: Do any of you have an Android device? Are you...

    Do any of you have an Android device? Are you able to login on it or do you experience the same issue?
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    Sticky: Investigating: Hi everyone, we're still actively investigating...

    Hi everyone, we're still actively investigating the issue. I'm sorry that I don't have better news to share with you, but since we haven't spoken since the holidays just wanted to drop by and let you...
  9. I'm sorry, the monthly Dragons like the Sleet...

    I'm sorry, the monthly Dragons like the Sleet Dragon have a limit of 1.
  10. Ah, I see the Comfy Stove is looking rather...

    Ah, I see the Comfy Stove is looking rather uncomfortable. Our teams will take a look when the office reopens. Thank you all for your patience.




    Our offices are closed between Christmas Eve...
  11. Look for a quest in your goal book that says...

    Look for a quest in your goal book that says Flatfoot and tap collect to receive it. If your Nest is open, it’ll go there. If it’s full, it’ll go to storage.

    The confusion is the pop-up has a go...
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    Sticky: Once upon a time, Android players needed to play...

    Once upon a time, Android players needed to play special editions of the game for certain content. The content is old and support is always being troubled with questions about it so as a gift to them...
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    Sticky: Investigating: If you've sent me a message, thank you for your...

    If you've sent me a message, thank you for your patience. We're quite swamped at the moment, but we'll do our best to reach you as soon as we can.
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    Please don't create new threads on this topic....

    Please don't create new threads on this topic. For those of us who are working on this, we need everything in one place. Spiritwind00 has kindly stickied and titled the thread for clarification....
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    Thank you for sharing your thoughts, JustKay! I...

    Thank you for sharing your thoughts, JustKay! I think it's reasonable for anyone to become disenchanted with their favorite things sometimes. It's okay to take a break. A cool thing about games is...
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    Sticky: Investigating: Thank you! I got your message. Sorry to...

    Thank you! I got your message.



    Sorry to hear you can't access the game. Can you please send in a new support ticket and pm me the number?
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    Sticky: Investigating: Try to log in again. If you're still stuck,...

    Try to log in again. If you're still stuck, please create a new support ticket and pm me your ticket number.



    Looks like you have been getting in this afternoon. Are you still locked out?

    ...
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    Sticky: Investigating: This is helpful info. Can you please message...

    This is helpful info.

    Can you please message me your support ticket number if you submitted one? If you don't have one yet, can you please create a support ticket with a list of your accounts and...
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    Sticky: Investigating: This is a safe space to vent your frustrations,...

    This is a safe space to vent your frustrations, but I'm also hoping for some details. ^^

    I'm looking for specific dates (don't need times, just dates) on when each of you lost access. If you're...
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    Sticky: Investigating: Hi everyone. If you've submitted a support...

    Hi everyone. If you've submitted a support ticket, you don't need to update it again. Support is tracking the issue for investigation. Once they have the details they need of your case, you don't...
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    We're not phasing out the game. There's a handful...

    We're not phasing out the game. There's a handful of you who are encountering connectivity issues. Support is actively tracking the issue. Please visit this thread to continue the discussion...
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    The quest “Fungus Among Us!” is a limited offer...

    The quest “Fungus Among Us!” is a limited offer with a randomized availability. If you don’t have the offer, you may see similar offers in the future. Please drop by our Black Friday wishlist thread...
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    The Castle team would be delighted to hear your...

    The Castle team would be delighted to hear your support. Please drop by and let them know you're happy with their services and updates! We know all of our teams work so hard, so please don't hesitate...
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    The Grand Fairytale Dragon is a fairytale unlike...

    The Grand Fairytale Dragon is a fairytale unlike any other and can only be seen after learning about those around them, but having been introduced to the heroic and kind Caretakers, the Dragon will...
  25. Hi, you're going to notice your account may...

    Hi, you're going to notice your account may 'reset'. Don't worry about it, please. It'll return to normal in a few moments. I'm just looking at the issue for you.

    Update:
    This is a known issue...
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