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  1. Replies
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    Sticky: Investigating: You can message Support here:...

    You can message Support here: https://support.storm8.com/hc/en-us/requests/new. Thank you.
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    Sticky: Posting about and discussing private...

    Posting about and discussing private communications from support is not allowed. These are considered to be private correspondence between Storm8 Support agents and individual users.
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    Sending out a few requests at a time is...

    Sending out a few requests at a time is recommended so as to not cause requests to become delayed. When this happens, it usually resolves itself. If you are still having problems, feel free to reach...
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    Thanks for the suggestion. Moving this thread to...

    Thanks for the suggestion. Moving this thread to Suggestion & Feedback forum.
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    Please continue to use this thread regarding the...

    Please continue to use this thread regarding the loading issue, and do not create new ones. Thanks. If you are still having issues, please log a ticket with Support. I went ahead and merged threads.
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    I went ahead and moved your feedback into the...

    I went ahead and moved your feedback into the Suggestions and Feedback forum.
  7. Sticky: Staff is currently working from home, so any...

    Staff is currently working from home, so any letters sent to the office will likely remain unopened for a while. You are more than welcome to leave your feedback in the Suggestions and Feedback forum...
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    The team reads through the posts in Suggestions...

    The team reads through the posts in Suggestions and Feedback forum, but do not always reply. If forum users are confused about where to post their suggestions, we are happy to guide them to this...
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    I went ahead and moved your post to the...

    I went ahead and moved your post to the Suggestions & Feedback forum.
  10. I'll be sure to forward your feedback. If you...

    I'll be sure to forward your feedback. If you have additional suggestions, please post them in the Suggestion and Feedback forum here. Thank you.
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    Sticky: Please message Support here: ...

    Please message Support here: https://support.storm8.com/hc/en-us/requests/new - they will be happy to look into it. Thank you.
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    If you are still having issues getting into the...

    If you are still having issues getting into the game, please reach out to support here: https://support.storm8.com/hc/en-us/requests/new so they can look into this for you. Hope this helps.
  13. If you accidentally made a gem purchase, please...

    If you accidentally made a gem purchase, please log a ticket with Support: https://support.storm8.com/hc/en-us/requests/new. They'll be able to look into this. Thanks!
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    Please continue to use this thread regarding the...

    Please continue to use this thread regarding the loading issue, and do not create new ones. Thanks. If you are still having issues, please log a ticket with Support. I went ahead and merged threads.
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    This has been fixed - you should now be able to...

    This has been fixed - you should now be able to purchase the Gothic Court/Keep.
  16. The Troll Candy drops are not guaranteed from the...

    The Troll Candy drops are not guaranteed from the Candy Minions and may require multiple tries in order to receive. Feel free to check out the Candy Kingdom thread here for tips and tricks. Good Luck!
  17. I went ahead and forwarded this request to the...

    I went ahead and forwarded this request to the team - thanks!
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    Went ahead and moved this post to the appropriate...

    Went ahead and moved this post to the appropriate thread. You can reach out to support using the link above!
  19. Sticky: You can send a ticket to support here:...

    You can send a ticket to support here: https://support.storm8.com/hc/en-us/requests/new. Good Luck!
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    Please send a ticket to support here:...

    Please send a ticket to support here: https://support.storm8.com/hc/en-us/requests/new so they can look into this for you. Thanks!
  21. Sticky: Please send a ticket to support here:...

    Please send a ticket to support here: https://support.storm8.com/hc/en-us/requests/new so they can look into this for you. Thanks!
  22. Sticky: When a ticket is closed, it does not necessarily...

    When a ticket is closed, it does not necessarily mean the issue has been "solved". This issue on your account has been reported, and support is currently tracking the issue. Once they have the...
  23. This issue has been fixed!

    This issue has been fixed!
  24. Sticky: If there are specific items you want on sale,...

    If there are specific items you want on sale, feel free to request them in Suggestions & Feedback.
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    If you haven't already, please log a ticket with...

    If you haven't already, please log a ticket with Support: https://support.storm8.com/hc/en-us/requests/new. They'll be able to look into this. Thanks!
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