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Type: Posts; User: [S8] Elsa

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  1. Sticky: You're correct, you are collecting quills, which...

    You're correct, you are collecting quills, which can also be described as spines in zoology and botany. These aren't spines of the vertebrae type. :)
  2. We hid a lot of items from storage, but they...

    We hid a lot of items from storage, but they still appear in the Spell Shop if a recipe is available that requires them. This was so that players wouldn't be able to accidentally delete things they...
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    The Battle Arena appears in the sky between the...

    The Battle Arena appears in the sky between the two big, main islands at the back. :)
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    We've shared your feedback regarding the overlap...

    We've shared your feedback regarding the overlap preventing you from receiving your World Event parts to the development team.
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    Sticky: If any of you record your battle stats or want me...

    If any of you record your battle stats or want me to look into it for you, you can PM me and I'll see if we can get someone to look at the logs for you.

    On the back-end, it looks at: rarity,...
  6. Sticky: Content is prepared in advance, so it may take...

    Content is prepared in advance, so it may take multiple content cycles before shared feedback can be implemented.
  7. Sticky: Moderators are real players who volunteer their...

    Moderators are real players who volunteer their free time on the forums to help the community because they're very kind. They play the game normally and experience all of the highs and lows of...
  8. This can only happen when you change the time and...

    This can only happen when you change the time and date on your device clock to an improper date or time. You can try setting your time back to normal and restarting, but typically it doesn't work and...
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    Sticky: The battle system doesn't use anything except...

    The battle system doesn't use anything except Dragons data, so it shouldn't be harder. Maybe some bad luck? :(
  10. Sticky: [Leaderboard] Response for maximum limit Dragons

    Hi, Caretakers! Special thanks to everyone who helped share information with us regarding an improper method to create Dragons beyond the limit. We appreciate your patience throughout our review....
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    The Leaderboard matchmaker can take up to one...

    The Leaderboard matchmaker can take up to one minute to match you with a group. I'm sorry, actions completed before you're matched into the group aren't eligible for retroactive credit for the...
  12. Thank you for the suggestion. I'm closing the...

    Thank you for the suggestion. I'm closing the thread because it's leaning towards support discussion and policy.

    Support may reverse an action on a case by case basis. I recommend not using the...
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    Sorry to hear that your Dragon is gone. Please...

    Sorry to hear that your Dragon is gone. Please submit a support ticket and our team will see what happened for you. :)
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    Please send me a private message and I'll see if...

    Please send me a private message and I'll see if I can help you get your game progress back. :)

    Unfortunately, I don't think we can share the music due to licensing reasons.
  15. When the screen is bigger, more animations are in...

    When the screen is bigger, more animations are in view which requires more resources from the device. For an older device, that can be a lot to handle and graphic intensive apps can encounter out of...
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    Have a safe and fun vacation!

    Have a safe and fun vacation! <3
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    Thank you for letting us know and sorry for the...

    Thank you for letting us know and sorry for the delay! Please don't create any additional tickets. Our support team currently has a high volume and they read every ticket, so duplicates can slow the...
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    It's randomly offered. I'm sorry that you don't...

    It's randomly offered. I'm sorry that you don't have it! It may become available in the future. :)
  19. Players who don't sync are playing the event as...

    Players who don't sync are playing the event as designed. Syncing scores is an exploit of the system, but it's one that we have not taken action against because players who reach the same score...
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    The Hermit Crab is still on your farm. It's just...

    The Hermit Crab is still on your farm. It's just very shy! :o

    Our team is working on a way to help with its confidence and will help your crab come out of its hiding place as soon as possible.
  21. We hope so. :) Our design team creates them...

    We hope so. :)

    Our design team creates them with a lot of love and we're glad to see players enjoying and displaying them.
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    If you want to report a player for inappropriate...

    If you want to report a player for inappropriate in-game behavior, please submit a "Report A Player" ticket to support and include details and preferably screenshots that support your complaint.
    ...
  23. Closing duplicate.

    Closing duplicate.
  24. I’m sorry that you’re not happy with the...

    I’m sorry that you’re not happy with the frequency of sales. Gold sales are randomly offered. You may be offered suggestions, but there is no guarantee that you’ll get a sale. No one can turn it on...
  25. This should be fixed for you now! :)

    This should be fixed for you now! :)
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