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Type: Posts; User: [S8] Elsa

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    Thanks! I'll pass along those details and will do...

    Thanks! I'll pass along those details and will do our best to identify the ad. If you see it again and can let us know more info, that'd help out a lot. Sorry for the issues! We're working hard on...
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    Our team is currently investigating this. We...

    Our team is currently investigating this. We apologize for any inconvenience!
  3. Please PM me if you think a thread needs...

    Please PM me if you think a thread needs attention.
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    Thank you! Our team is currently investigating...

    Thank you! Our team is currently investigating this with our partners for multiple games.
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    Thanks for the update! Glad this worked out for...

    Thanks for the update! Glad this worked out for you!
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    You won "Shaved Side Blonde" hair for your...

    You won "Shaved Side Blonde" hair for your closet. Mannequin heads are avatar hairstyles. :)
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    If you need assistance with your account, please...

    If you need assistance with your account, please submit a request through support.storm8.com for assistance.
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    Please submit a request through...

    Please submit a request through support.storm8.com for assistance.
  9. Thread: Out of focus

    by [S8] Elsa
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    The chapel has also been updated. Thank you...

    The chapel has also been updated. Thank you CharmOfLea and SpiritWind00 for these reports!
  10. If you complete the goal "Beasts of Nature" you...

    If you complete the goal "Beasts of Nature" you will no longer be eligible to receive Lore Books. The dialog has been updated to no longer appear for ineligible players.
  11. Did you complete the goal “Beasts of Nature”?

    Did you complete the goal “Beasts of Nature”?
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    @ raissawinda - !!! Owl is a fluffy, good boy!...

    @ raissawinda - !!! Owl is a fluffy, good boy! 13/10 would hug.
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    No, we can see crashes and would notice if there...

    No, we can see crashes and would notice if there were a sudden increase or upward trend. Individual crashes need special attention because in most cases they're out of memory errors which would be a...
  14. Thread: Out of focus

    by [S8] Elsa
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    Thanks, we'll take a look!

    Thanks, we'll take a look!
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    Thank you for the detailed information! We'll...

    Thank you for the detailed information! We'll reach out to our partners to notify them of the broken ad.
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    To set realistic boundaries, our office is closed...

    To set realistic boundaries, our office is closed on the weekend. There's no 24/7 service. Occasionally we might catch something outside of normal hours, but it's extra work and is not expected.
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    Thank you for the description! Do the ads say...

    Thank you for the description! Do the ads say what network they're from? It's usually on the final card at the end of the video or in the bottom corner.
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    Spirit Dragon was breedable during the...

    Spirit Dragon was breedable during the promotional period. If you have feedback for another game, please follow up with support and select that game from the list.
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    To clear up any confusion: If a Dragon is not in...

    To clear up any confusion: If a Dragon is not in the market, it can't be bred. Some Dragons in the market are not breedable, as listed in their descriptions.
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    This is a real bug. Can you try this...

    This is a real bug. Can you try this?
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    Dragon Story has a lot of optimizations: -...

    Dragon Story has a lot of optimizations:
    - animations don't play off screen, significantly reducing load required to play animations for large boards
    - players above level 120 will have reduced...
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    Sales and promotions are randomly offered so not...

    Sales and promotions are randomly offered so not having access to an offer isn't a bug. If you saw the offer and need help, please feel free to inbox me.
  23. Breeding and battle odds are not manipulated. The...

    Breeding and battle odds are not manipulated. The only time breeding changes are: 1) Dragons are given basic colors as parents to make it easier for players who don't have special colors (like fairy,...
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    The device is a little over 4 years old, so that...

    The device is a little over 4 years old, so that may be why you're encountering issues. However, if it happens when you do a specific in-game action then please reach out to support as this may be a...
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    The offer is available for 3 days as a one-time...

    The offer is available for 3 days as a one-time opportunity, but when you purchase the offer it will identify that you redeemed the offer at daily reset. If you don't purchase it immediately you have...
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