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Type: Posts; User: [S8] Elsa

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  1. Sticky: We're working to resolve this as soon as...

    We're working to resolve this as soon as possible, but if the resolution requires a new update, the time will depend on the review process with the app store.

    We hope to have this solved for our...
  2. Sticky: Thanks for flagging, KP! We've reported this to...

    Thanks for flagging, KP! We've reported this to our development team for investigation.
  3. Sticky: Thanks, KP!

    Thanks, KP! <3

    This update also includes fixes for the following:
    - users would sometimes encounter a squished screen with iOS 13
    - users could sometimes become stuck in a sync error loop with...
  4. Sticky: During the sale Maeve unintentionally required...

    During the sale Maeve unintentionally required both Crowns and Gems. Anyone who bought her had the Gems refunded automatically to their game yesterday. No follow-up with support is necessary. We...
  5. Sticky: The latest update introduced an issue where the...

    The latest update introduced an issue where the game will not open for players using below iOS 11. Our team is investigating this, but I'm sorry, we can't speculate on when this will be resolved....
  6. Sticky: Thank you for sharing this! This is correct. We...

    Thank you for sharing this! This is correct. We don't need your billing information and we don't need to be notified if the payment or billing information has changed. The processor for all of that...
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    We'd like to, but unfortunately, it's not how the...

    We'd like to, but unfortunately, it's not how the structure of the game works. When we plan out event ideas (like breeding, half timers, etc), we do our best to implement it within the limitations...
  8. The iPad Mini 4 is almost 5 years old.

    The iPad Mini 4 is almost 5 years old.
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    You need to contact support to get this resolved....

    You need to contact support to get this resolved. You reached the maximum 32-bit integer in computer language. We're not refusing to fix anything so much as you've encountered the limit in computer...
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    The building will say limit reached if you have...

    The building will say limit reached if you have it, but you can continue to upgrade it from the building’s upgrade menu.



    Dec 3 10am Pacific time
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    The ads are a way for people who don't support...

    The ads are a way for people who don't support the game to support the game and continue receiving free content. Most free services use ads to pay for their operation costs.



    Can you tell me...
  12. Thanks @deadpixel, I have a place to start now.

    Thanks @deadpixel, I have a place to start now.
  13. Whichever format is best and easiest for you....

    Whichever format is best and easiest for you. Same for the delivery, if you prefer to load it on a video site that's fine or if you prefer a file hosting site, that's also fine. As long as I get them...
  14. No, because an in-line video still requires a...

    No, because an in-line video still requires a third-party link. Keep in mind, for a real crash we don't need a specific number of people agreeing to have the same experience to look at it. We just...
  15. It's not really a glitch. The quest looks for...

    It's not really a glitch. The quest looks for 'gain North Glows' and the hint suggests breeding because the breeding source has a guaranteed uptime during that task.

    It's possible that there may...
  16. No, because it would require posting a...

    No, because it would require posting a third-party upload link, which isn't allowed on the public forum.

    Please either submit the videos to support or to me via PM with an upload link and the...
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    I'm sorry you experienced this! We reached out to...

    I'm sorry you experienced this! We reached out to our partners and asked them to review the content filters. While we will put forth best efforts to prevent this from happening again, if you do see...
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    Thank you for reporting this. We apologize that...

    Thank you for reporting this. We apologize that you've encountered this ad in the game and have reported it to our team to investigate.

    We don't choose the ads, they're generated by a...
  19. We run and play our games all day on a very wide...

    We run and play our games all day on a very wide range of devices as we work on them and we don't encounter these problems. This is why I really need players to come forward with video.



    Can...
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    Sticky: We updated a few games for iOS 13 support and it...

    We updated a few games for iOS 13 support and it seems to have caused some games to require iOS 11 or higher to play.

    I'm still reaching out to find out if this can be changed. However, if you...
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    Thanks for naming the specific ad. We apologize...

    Thanks for naming the specific ad. We apologize that this content appeared in the game for any age demographic and will be reaching out to our partner teams to identify the cause.

    Unrelated to...
  22. I invite all of you to submit screen recordings...

    I invite all of you to submit screen recordings of the crashes. Devices with iOS 11+ have a built in screen recording options. The instructions are here.

    You can submit the videos to support or...
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    Hrm...nope. Those would be very delayed requests....

    Hrm...nope. Those would be very delayed requests. It's also possible that the game client is showing you an item name and the item that you send back will be different.

    If you have contact with...
  24. Thanks for sharing the feedback to us! ...

    Thanks for sharing the feedback to us!

    Everyone please enjoy the Apple Dumpling recipe on behalf of our design team. :)
  25. No, I'm saying that any app with high graphics is...

    No, I'm saying that any app with high graphics is going to struggle on older devices and invite you to pm me with an example if you've experienced otherwise so I can look into it.
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