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Type: Posts; User: [S8] Elsa

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  1. Sticky: Please submit a request through...

    Please submit a request through support.storm8.com for assistance.
  2. Thanks for starting a thread. If someone who does...

    Thanks for starting a thread. If someone who does plan to populate the main post creates a new thread, we'll sticky the one that'll be updated. :)

    Good luck on the Leaderboard!
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    Yes, please reinstall. You won't lose your game...

    Yes, please reinstall. You won't lose your game progress.
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    It's an Android issue. We don't know why some...

    It's an Android issue. We don't know why some Android players experience this because the animal is not locked by goal in any part of the setup. Reinstalling the game may resolve it for you.
  5. It's in your Spell Shop. :) For crafting...

    It's in your Spell Shop. :)

    For crafting parts, we hide them from storage because from player feedback we learned that it helps them keep their inventory more manageable to navigate.
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    The build state will show the base habitat while...

    The build state will show the base habitat while the timer is active. When construction is done, it’ll be the correct habitat.
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    We offer disenchant bonuses for specific Dragons...

    We offer disenchant bonuses for specific Dragons and the Bonus UI indicates which label to look under for the special Dragon. For example, the red and orange tab has the Honeymoon Dragon. When you...
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    Closing since I responded on your bug thread....

    Closing since I responded on your bug thread. This is a known cosmetic issue. You receive 3, but updating the amount visually requires a refresh view. You can relaunch, visit, or otherwise server...
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    Sticky: Known: This is a known cosmetic issue since we began...

    This is a known cosmetic issue since we began offering boosts as craft rewards. You always receive 3, but it doesn’t visually update until you refresh the view. Relaunching is a way to refresh.
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    Thanks! I'll pass along those details and will do...

    Thanks! I'll pass along those details and will do our best to identify the ad. If you see it again and can let us know more info, that'd help out a lot. Sorry for the issues! We're working hard on...
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    Our team is currently investigating this. We...

    Our team is currently investigating this. We apologize for any inconvenience!
  12. Please PM me if you think a thread needs...

    Please PM me if you think a thread needs attention.
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    Thank you! Our team is currently investigating...

    Thank you! Our team is currently investigating this with our partners for multiple games.
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    Thanks for the update! Glad this worked out for...

    Thanks for the update! Glad this worked out for you!
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    You won "Shaved Side Blonde" hair for your...

    You won "Shaved Side Blonde" hair for your closet. Mannequin heads are avatar hairstyles. :)
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    If you need assistance with your account, please...

    If you need assistance with your account, please submit a request through support.storm8.com for assistance.
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    Please submit a request through...

    Please submit a request through support.storm8.com for assistance.
  18. Thread: Out of focus

    by [S8] Elsa
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    The chapel has also been updated. Thank you...

    The chapel has also been updated. Thank you CharmOfLea and SpiritWind00 for these reports!
  19. If you complete the goal "Beasts of Nature" you...

    If you complete the goal "Beasts of Nature" you will no longer be eligible to receive Lore Books. The dialog has been updated to no longer appear for ineligible players.
  20. Did you complete the goal “Beasts of Nature”?

    Did you complete the goal “Beasts of Nature”?
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    @ raissawinda - !!! Owl is a fluffy, good boy!...

    @ raissawinda - !!! Owl is a fluffy, good boy! 13/10 would hug.
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    No, we can see crashes and would notice if there...

    No, we can see crashes and would notice if there were a sudden increase or upward trend. Individual crashes need special attention because in most cases they're out of memory errors which would be a...
  23. Thread: Out of focus

    by [S8] Elsa
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    Thanks, we'll take a look!

    Thanks, we'll take a look!
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    Thank you for the detailed information! We'll...

    Thank you for the detailed information! We'll reach out to our partners to notify them of the broken ad.
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    To set realistic boundaries, our office is closed...

    To set realistic boundaries, our office is closed on the weekend. There's no 24/7 service. Occasionally we might catch something outside of normal hours, but it's extra work and is not expected.
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