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Type: Posts; User: [S8] Elsa

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  1. Thank you for reporting this. We apologize that...

    Thank you for reporting this. We apologize that you've encountered this ad in the game and have reported it to our team to investigate.

    We don't choose the ads, they're generated by a...
  2. We run and play our games all day on a very wide...

    We run and play our games all day on a very wide range of devices as we work on them and we don't encounter these problems. This is why I really need players to come forward with video.



    Can...
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    Sticky: We updated a few games for iOS 13 support and it...

    We updated a few games for iOS 13 support and it seems to have caused some games to require iOS 11 or higher to play.

    I'm still reaching out to find out if this can be changed. However, if you...
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    Thanks for naming the specific ad. We apologize...

    Thanks for naming the specific ad. We apologize that this content appeared in the game for any age demographic and will be reaching out to our partner teams to identify the cause.

    Unrelated to...
  5. I invite all of you to submit screen recordings...

    I invite all of you to submit screen recordings of the crashes. Devices with iOS 11+ have a built in screen recording options. The instructions are here.

    You can submit the videos to support or...
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    Hrm...nope. Those would be very delayed requests....

    Hrm...nope. Those would be very delayed requests. It's also possible that the game client is showing you an item name and the item that you send back will be different.

    If you have contact with...
  7. Sticky: Thanks for sharing the feedback to us! ...

    Thanks for sharing the feedback to us!

    Everyone please enjoy the Apple Dumpling recipe on behalf of our design team. :)
  8. No, I'm saying that any app with high graphics is...

    No, I'm saying that any app with high graphics is going to struggle on older devices and invite you to pm me with an example if you've experienced otherwise so I can look into it.
  9. Yes, they were completed. Here's the list again:...

    Yes, they were completed. Here's the list again:
    - animations don't play if they aren't on your screen, major improvement to memory
    - particle effects for coin collection reduced from 11 to 3 for...
  10. Thank you, this is a perfect explanation of the...

    Thank you, this is a perfect explanation of the issue.
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    Our poltergeist-busting team is on the case and...

    Our poltergeist-busting team is on the case and they've managed to retrieve the costumes from the spooky specters. You should see them now. :)
  12. Sticky: Thank you for thinking of us! We appreciate it....

    Thank you for thinking of us! We appreciate it. We're very lucky to be mostly out of impacted zones, but it's Halloween time so I can confirm some of the staff may be actual skeletons today.

    If...
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    Sticky: Game Update: Planned Maintenance 11/3

    We will be performing scheduled maintenance on November 3rd, 1:55am-3:05am. The duration of the expected downtime is ~2 hours.

    This will impact all games except Home Design Makeover & Property...
  14. Dragons have a universal rarity, meaning everyone...

    Dragons have a universal rarity, meaning everyone has the same chance. It can't be adjusted for any individual user. Luck is luck. To help with the toils of RNG, a craft is available.

    I know that...
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    Advertisements allow us to let everyone download...

    Advertisements allow us to let everyone download and play the app for free and to continue supporting the game with new content.
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    Yes, it's possible that it may take a very, very...

    Yes, it's possible that it may take a very, very long time.
  17. Sticky: Game Update: Lost progress after updating to iOS 13 (Game Center authentication)

    Hi everyone,

    10/23/19 Update: A potential resolution is available in Jewel Mania and Bubble Mania for iOS users. Please update your game when the update becomes available to you! Thank you for...
  18. He responded in the Fantasy Forest forum, here's...

    He responded in the Fantasy Forest forum, here's the post in case you missed it. :)



    Essentially, if the ownership among players is low, we may use a Dragon again so that more players will...
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    I believe that unlocking him causes the album to...

    I believe that unlocking him causes the album to crash, possibly since the Codex introduction. CM Vanellope will report the bug. Since it's Arctic Isles, I would speculate a fix would take an ice age...
  20. I just came back from the one in Munich! It was a...

    I just came back from the one in Munich! It was a lot of fun. Though, as you've noticed the themes will be more for Halloween this month. :)
  21. @skyharbor602 - the page will be blank if the...

    @skyharbor602 - the page will be blank if the game can't connect to the app store packages. This usually means internet connection, but also sometimes the app store has hiccups. It should come back,...
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    The sale ended 9/3 at 10am so it should say 300.

    The sale ended 9/3 at 10am so it should say 300.
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    The cost to repower said 150 to me. Were you...

    The cost to repower said 150 to me. Were you seeing a different cost?
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    The item was released in error and removed from...

    The item was released in error and removed from the sale on discovery. We'll collect your feedback and forward it to relevant parties. If you have a concern about a real-world purchase you've made,...
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    The game doesn't have the ability to 'steal' Gold...

    The game doesn't have the ability to 'steal' Gold and requires some form of interaction to use Gold, typically through someone touching the screen. If you didn't make the change and weren't in the...
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