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What is your current apple software version on your Ipad?

The recent update was for iOS players.
Please continue update discussions on the current thread.

https://forums.storm8.com/showthread.php?109997-Dragon-Story-Update-3-0-4-December-2-2019

I will report this over.

In case you do not have your device set to automatically download updates there is a new Dragon Story Update in the iTunes store. (iOS)

Version 3.0.4.- Bug Fixes and Performance improvements.

See current thread

https://forums.storm8.com/showthread.php?105392-Videos-do-not-play

Thanks Paul for starting and updated this thread!

This has been resolved.

I am sorry this happened. Please contact support for assistance.
Please send them a copy of your receipt showing the purchase did go through.

See support link in my signature.

I see from the Goal thread that this has now been resolved.

Closing thread.

Please note that this has been closed and some posts removed due to inappropriate topic comments. If you wish to report an inappropriate video/ad, please send a moderator a private message.

Try...

This is a known issue. See current thread

https://forums.storm8.com/showthread.php?96716-Videos-not-working

Since blocking the door is not part of the game design, Storm 8 is unable to offer any support for glitches that occur when you block the door.

Also note that you will not experience a "quick...

Thanks for the report. I will pass these two over.

Here is a helpful thread.

I am checking on issues with not getting the final prizes.

Please try restarting your device to see if they show up.
If not, please check your account and make sure the purchase went through.
You can also contact support( see link in my signature) and send...

If you are trying to contact support on your device, try contacting
support.storm8.com through a regular internet browser on your device.

Please contact support so an agent can check your game.

See support link in my signature.

Wall and floor coverings items cannot be removed.
The only way to removed other items is to click on it and sell it.

I will see if I can get an update on this issue

Merging with current thread on this issue.

This is a known issue. Merging this thread with the current bug thread.

Merging this thread with the current thread.

This thread is for forum questions. Please ask your questions on current threads (or start a new thread) in the Bakery and/or Restaurant forums.

I am sorry but there is no restart option for the game.

Why do you need to start over?