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Type: Posts; User: [S8] Elsa

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    Is your device muted? Some devices have a mute...

    Is your device muted? Some devices have a mute button on the side that might be easy to accidentally enable. If that looks okay, try checking the sound settings within the game and the volume level...
  2. Thanks for making a ticket. You'll get help today...

    Thanks for making a ticket. You'll get help today before the long weekend.
  3. Sticky: Yes, this is correct. :)

    Yes, this is correct. :)
  4. Thank you for the report! The building UI will...

    Thank you for the report! The building UI will always round up. Our development team has decided not to change the timer because adding a half hour to the timer is a higher negative user experience...
  5. Thanks for sharing your feedback. I'm sorry to...

    Thanks for sharing your feedback. I'm sorry to hear that you aren't receiving the Dragon that you want. This is how the breeding logic works for the 7+ year lifespan of the game. Every player has the...
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    Thank you for your concerns, but we don't have...

    Thank you for your concerns, but we don't have any plans to shut down the game. Game development is dynamic and has cycles. Players have complained for a long time that they don't like a crowded...
  7. To clarify, each time you breed is a unique roll...

    To clarify, each time you breed is a unique roll on the baby Dragon pool. So breeding x number of times doesn't guarantee a specific result as it only accounts for your current roll, not your past...
  8. Sticky: Investigating: Oh no! We'll ask our seasoned Caretakers to take...

    Oh no! We'll ask our seasoned Caretakers to take a look and polish those missed spots. Some of our Dragons are eager to help with our hand-crafted texts and the darlings have a bit of a tough time...
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    Your records on our end look correct. If this is...

    Your records on our end look correct. If this is happening for you regularly, are you able to share a video and email support? They'll probably need a visual verification to pursue this further.
    ...
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    Hi everyone, To clear up any speculation,...

    Hi everyone,

    To clear up any speculation, there isn't any hacking or cheating on the Leaderboard. All of the points being gained are legitimate. It is not against the rules to communicate scores,...
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    We do not comment regarding the account status of...

    We do not comment regarding the account status of other players for privacy and security reasons. If you have any further questions, you may PM me and I’ll be happy to help you.

    Having multiples...
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    SOLVED: Hi, everyone! You should be able to access your...

    Hi, everyone! You should be able to access your game now. Due to a Facebook issue, some players may have had difficulties accessing the game since yesterday. We apologize for the inconvenience....
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    SOLVED: Hi, everyone! You should be able to access your...

    Hi, everyone! You should be able to access your game now. Due to a Facebook issue, some players may have had difficulties accessing the game since yesterday. We apologize for the inconvenience....
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    SOLVED: Thank you for confirming. We're still...

    Thank you for confirming. We're still investigating the issue. :)
  15. Are any of you who were encountering this able to...

    Are any of you who were encountering this able to access the game now? Please fully close out of the app and relaunch to confirm.
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    SOLVED: Are any of you who were encountering this able to...

    Are any of you who were encountering this able to access the game now? Please fully close out of the app and relaunch to confirm.
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    For discussion and feedback, please use the event...

    For discussion and feedback, please use the event thread. :)
  18. Yes, you could do that. Your device will pickup...

    Yes, you could do that. Your device will pickup after your last online save even if you switch devices. If you want to guarantee that you're saving your game state, visit a neighbor before you close...
  19. You can have both. :) If you want you can...

    You can have both. :)

    If you want you can create a name/password for the new account and then login with your old one. You can switch whichever you want with the login feature.
  20. @NeidusBluetip...

    @NeidusBluetip: I confirmed this is fixed for you. Your Magic Dragon has been renamed to "Dragon". Feel free to change the name to one you choose. Sorry for any inconvenience this caused with your...
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    The habitats were advertised to align this way...

    The habitats were advertised to align this way and we can't change them just for two players. Thank you for understanding.
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    Yes, they do align as advertised. I just created...

    Yes, they do align as advertised. I just created this screenshot after placing them. Please try arranging them again and align the lava instead of just aligning them with the grid.

    Puzzle...
  23. I've passed this on so someone can take a look...

    I've passed this on so someone can take a look for you. I think it's because you have a Magic Dragon with a null name in your stable and this would be unrelated to you upgrading it. Did you recently...
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    We have not been able to identify the exploit...

    We have not been able to identify the exploit that players are using to create multiple Dragons of a limited type. If you are aware of the method, please message me or submit a support ticket so we...
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    You are placing them wrong. They fit together...

    You are placing them wrong. They fit together when you do it properly. :)
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