Limited customer support for Fashion Story

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02-02-19, 10:57 AM
simplyme011

Limited customer support for Fashion Story

I submitted a claim to Storm8 for a an issue with getting gems for tasks completed (Fyber) and my calm was automatically closed. A few minutes later I get an email saying they have limited customer support for Fashion Story. Is there anything I can do about this? Also, if they don't want to support Fashion Story why still offer it? I feel it's going the same way at City Story (or what is CityVille?).
01-08-20, 06:18 PM
l3uddi

Exactly same thing happening to me. So stupid how they still offer it yet don't give help. I got an email finally from a HUMAN (after sending many) saying that they don't support it. Why still have it there if you don't??
02-07-20, 05:09 PM
rollitodeprimavera

Copy my email:

Fashion Story | Thanks for contacting us.

We have limited support services for Fashion Story and will not be able to respond to individual requests. We apologize for the inconvenience.
02-07-20, 05:09 PM
rollitodeprimavera

please fix this problem
02-10-20, 11:16 AM
kooky panda

Quote:

Originally Posted by simplyme011

I submitted a claim to Storm8 for a an issue with getting gems for tasks completed (Fyber) and my calm was automatically closed. A few minutes later I get an email saying they have limited customer support for Fashion Story. Is there anything I can do about this? Also, if they don't want to support Fashion Story why still offer it? I feel it's going the same way at City Story (or what is CityVille?).

Fyber tasks are offer by a third party. Storm 8 cannot offer support for these tasks. You can contact Fyber for issues.

https://developer.fyber.com/support/