Bingo rollbacks

Printable View

02-13-20, 10:39 AM
Nuicakes

Bingo rollbacks

What?....

1. collected a bingo task to plant Diamondates.
2. collected a bingo task to adventure.

game crashes

3. now adventure says "expired" and bingo task for Diamondates has reappeared.
4. clear/collect from Diamondates AGAIN.
5. clear bingo task to battle.
6. The SAME Diamondates task REAPPEARS.

* keeps telling me to collect, finishes the bingo board, then ROLLBACKS and asks to clear Diamondates AGAIN.

I've closed the game numerous times and rebooted tablet ... I can't "refresh" the task and the game rollsback every time I "collect". With 5 days left it looks like I'll be dumped into the lower bingo level.
02-13-20, 11:28 AM
[S8] Vanellope

If you're experiencing any issues with your account, please submit a ticket to Support at Storm8 :)

Link in my signature
02-13-20, 12:02 PM
Nuicakes

1 Attachment(s)

Thanks. I've done that. Just hoping someone else has a tip that's faster than waiting on customer service. (CS suggests checking the forum for similar issues)

I had a different problem in another storm8 game and I kept going back and forth with customer service repeating the same answers.

I think I'll try reinstalling the game but I just noticed that my game is no longer connected to Facebook. When I press "Facebook connect" I get the following screen.

.Attachment 54658
02-13-20, 03:17 PM
mymonta

Quote:

Originally Posted by Nuicakes

Thanks. I've done that. Just hoping someone else has a tip that's faster than waiting on customer service. (CS suggests checking the forum for similar issues)

I had a different problem in another storm8 game and I kept going back and forth with customer service repeating the same answers.

I think I'll try reinstalling the game but I just noticed that my game is no longer connected to Facebook. When I press "Facebook connect" I get the following screen.

.Attachment 54658

Wow, what a maddening circle! Forum: Submit a request to support. Support: Check the forum for help. Seems like an excellent way to lose customers.
02-14-20, 11:32 AM
[S8] Elsa

Quote:

Originally Posted by Nuicakes

Thanks. I've done that. Just hoping someone else has a tip that's faster than waiting on customer service. (CS suggests checking the forum for similar issues)

I had a different problem in another storm8 game and I kept going back and forth with customer service repeating the same answers.

I think I'll try reinstalling the game but I just noticed that my game is no longer connected to Facebook. When I press "Facebook connect" I get the following screen.

Re:Bingo -- Unfortunately, there isn't a known work-around for you to resolve this on your end and no action is needed on your part after you've submitted your request. Their next step is to evaluate reported player logs and see if a pattern emerges. Our team has put a lot of time into this and multiple resolutions have been attempted while we try to identify the root problem. Your report is appreciated and really helps with the investigation.

Re:Facebook -- This isn't a bug. We intentionally don't use Facebook connect in the game, but it hasn't been fully removed. Plans can change, it's easier to update something than put it back if you cut it.
02-14-20, 05:09 PM
retseho

Quote:

Originally Posted by Nuicakes

Thanks. I've done that. Just hoping someone else has a tip that's faster than waiting on customer service. (CS suggests checking the forum for similar issues)

A few other players has reported this in the "Bingo is stuck " thread.
I think those affected were demoted to a lower league as the problem was not resolved.

https://forums.storm8.com/showthread...Bingo-is-stuck!
02-15-20, 11:07 AM
Rfs04

Thanks retseho for posting the thread.

I guess I was lucky because my troubles with bingo did not put me into a loop, they cleared when I got rid of expired tasks. I went to look at my emails to support to see when these happened...Jul 2017!! Jun 2018 and last one Jun 2019!!! Seems like it's getting worse too with it now looping .
02-15-20, 11:48 AM
squigglish

Quote:

Originally Posted by Rfs04

Thanks retseho for posting the thread.

I guess I was lucky because my troubles with bingo did not put me into a loop, they cleared when I got rid of expired tasks. I went to look at my emails to support to see when these happened...Jul 2017!! Jun 2018 and last one Jun 2019!!! Seems like it's getting worse too with it now looping .

Now, now, these things take time. A little patience goes a long way
03-09-20, 01:40 AM
Ellerslie6

Quote:

Originally Posted by Nuicakes

What?....

1. collected a bingo task to plant Diamondates.
2. collected a bingo task to adventure.

game crashes

3. now adventure says "expired" and bingo task for Diamondates has reappeared.
4. clear/collect from Diamondates AGAIN.
5. clear bingo task to battle.
6. The SAME Diamondates task REAPPEARS.

* keeps telling me to collect, finishes the bingo board, then ROLLBACKS and asks to clear Diamondates AGAIN.

I've closed the game numerous times and rebooted tablet ... I can't "refresh" the task and the game rollsback every time I "collect". With 5 days left it looks like I'll be dumped into the lower bingo level.

This same thing has been happening to me for some months. In fact I have to opt out of Bingo at least once every 3 weeks because it simply will not allow me to progress - keeps rolling back after I collect coins for completed task asking me to collect again. It is so frustrating -especially this week when I was sitting in first place having actually spent gold to try and win best food production speed ups.

Like you I have restarted many many times and every time delete game altogether and then wait for an hour before replacing. All to no avail. I have submitted ticket ang got no help whatsoever.

I am convinced the team does not care about long term players. We get rewards we do not need, we have no room to expand. We have to sell most of the dragons we breed.

Hey Storm8 - how about offering rewards suitable for us. All players can eventually use marble keys to expand so why not give us the option of these rather than maps?
And how about sometimes offering healing speed ups as a reward. In many tournaments I have up to 7 L15 Ultras waiting to be healed while I sit unable to progress because all my fighters are demolished - often by opponents of much lower status and level.
Give us a go. I have actually sat out of the game 2 days last week and 1.5 this week because it is so so tedious a game now. And it used to be so good ....
03-09-20, 09:16 AM
squigglish

Quote:

Originally Posted by [S8] Vanellope

If you're experiencing any issues with your account, please submit a ticket to Support at Storm8 :)

Link in my signature

Vanellope, that is not bad advice except for one minor detail. The problem with contacting support for an issue that a player has during any event is that support says please allow up to 5 to 7 business days for support to respond to your ticket. While it is true that sometimes they respond sooner, time is of the essence to players involved in an event.
03-09-20, 10:27 AM
Rfs04

Quote:

Originally Posted by [S8] Elsa

Re:Bingo -- Unfortunately, there isn't a known work-around for you to resolve this on your end and no action is needed on your part after you've submitted your request. Their next step is to evaluate reported player logs and see if a pattern emerges. Our team has put a lot of time into this and multiple resolutions have been attempted while we try to identify the root problem. Your report is appreciated and really helps with the investigation.

S8 may be having difficulty in fixing the root cause but when you receive a report of a player with a stuck bingo, S8 should at least be able to remove the loop and let the player finish the bingo week. From the posts here it doesn't seem like S8 has been doing that. While it may not be easy to do, just about everything in programming can be fixed.
03-09-20, 11:04 AM
squigglish

Quote:

Originally Posted by squigglish

Vanellope, that is not bad advice except for one minor detail. The problem with contacting support for an issue that a player has during any event is that support says please allow up to 5 to 7 business days for support to respond to your ticket. While it is true that sometimes they respond sooner, time is of the essence to players involved in an event.

Oh yes, I forgot this classic from support when they do respond. It seems that most often the response is that the game has been checked and no issues were detected. Everything is working as intended. That effectively puts the ball back in this court. Actually, playing this game often makes me feel like a hamster on a wheel.
03-09-20, 11:32 AM
[S8] Elsa

Quote:

Originally Posted by Rfs04

S8 may be having difficulty in fixing the root cause but when you receive a report of a player with a stuck bingo, S8 should at least be able to remove the loop and let the player finish the bingo week. From the posts here it doesn't seem like S8 has been doing that. While it may not be easy to do, just about everything in programming can be fixed.

I wish this sentiment were true. We sadly didn't receive any letters to the infamous wizarding school that teaches this sort of magic. :(

As I mentioned, our team has put a lot of time in this and continues to do so. Support's role in this is to continue collecting information and with perseverance perhaps something new will come to light. There's currently no way to remove the loop.

The most helpful thing players can do is report it each time they encounter it with details of which tile is stuck and what exact in-game actions they completed before they encountered the loop. Unfortunately and understandably, this isn't something most players will want to commit to, so we'll continue to investigate this with the information we do receive. We appreciate every player who has helped share information so far.
03-09-20, 01:32 PM
Rfs04

Quote:

Originally Posted by [S8] Elsa

I wish this sentiment were true. We sadly didn't receive any letters to the infamous wizarding school that teaches this sort of magic. :(

As I mentioned, our team has put a lot of time in this and continues to do so. Support's role in this is to continue collecting information and with perseverance perhaps something new will come to light. There's currently no way to remove the loop.

The most helpful thing players can do is report it each time they encounter it with details of which tile is stuck and what exact in-game actions they completed before they encountered the loop. Unfortunately and understandably, this isn't something most players will want to commit to, so we'll continue to investigate this with the information we do receive. We appreciate every player who has helped share information so far.

I have posted several times with details and sent emails to support about the 3 times rollbacks interfered with my bingo game...in 2017, 2018 and 2019. It now seems the problem is worse with bingo being permanently stuck until the next week.

What I referred to being fixed was removing that loop for that player, not your permanent fix. It would seem that if the next weeks bingo frees the player, you could adapt a portion of that logic to free the loop....a patch run for a single player.

I programmed for almost 30 years and while finding bugs are not easy, we always found ours, it was payroll and we had to. I guess not having the imperative of critical delivery makes it okay for your staff to have already taken almost 3 years to not fix bingo.