help.... where did my game go ?

i played an hour ago.. level 30 for over a year..
start the game again and i am level 0 ?
what happened, how do i recover what i had

stragest thing happened afted forced close.. returned to my old game..
still want to know what happened

If your game resets temporarily, it's very likely that you have an open ticket or reported a bug and someone's investigating it for you. I checked your game and you have access to your account.

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Originally Posted by [S8] Elsa

If your game resets temporarily, it's very likely that you have an open ticket or reported a bug and someone's investigating it for you. I checked your game and you have access to your account.

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i had an open request idd, so that must be it.
did not know that could happen, so when i saw level 0 and the welcome to castle story. are you a sir or lady or something pfjew..
i was afraid my game was gone ;)