Game crashes when click on the level to play

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07-06-17, 04:06 PM
slane1216

Game crashes when click on the level to play

Hello the game updated on my iPhone on 07/05/17. Since that point I am unable to click on my current level or any levels to play. It will crash as soon I click on the level. It did let me click on one of the special side games that you have to play the 5 levels to win. That worked fine but again I cant access the regular/normal levels without it crashing. I did a hard restart on my iPhone and it didnt help. I also tried to submit a ticket to get help but Candy Mania was not listed under the game choices so the ticket came back in my email as a closed tickey because of this. Please advise what I should do to play the normal levels again.
Thanks!
07-06-17, 04:42 PM
[S8] Elsa

We're currently working on this. It'll require an update so we recommend turning on automatic updates or keeping an eye on your app updates for the next version. :)

Candy Blast Mania is a ticket option. You may need to select the correct genre first.
07-06-17, 06:56 PM
slane1216

Thanks Elsa! I will watch for the update
07-07-17, 04:14 AM
catster50

I am having this problem as well. I am glad to know its not me!
07-07-17, 07:14 AM
slane1216

I know! I hope they will get it updated today. Cant remember a time it has been down this long.
07-07-17, 01:59 PM
ClassySnakeS8

Version 2.0.1 has the fix and has been submitted to the App Store. Please update this thread if you still have any issues.

Thank you!
07-07-17, 02:12 PM
catster50

How long does it take to appear? I just checked the App Store and did not see an update. Also, I got a free hour of play but I can't use it! :(
07-07-17, 02:26 PM
ClassySnakeS8

The App Store requires some time for processing before displaying the update, typically a few hours.