Jewel mania iOS to android

:blue: I have waited more than 3 weeks to get my progress back on my android devices but still haven't got my progress back. I have already submitted two tickets, both of which I waited 7 working days respectively. Please recover my progress as soon as possible for I am in Level 714 and I don't want to start from the beginning. I submitted another ticket this time with the support ID and with more detailed information and the ticket number is #2626904 The iphone is version 1.5.5 and the android version of the game is 1.3.0.6g Also, on my android devices, only the first level is completed.

Thank you for letting us know and sorry for the delay! Please don't create any additional tickets. Our support team currently has a high volume and they read every ticket, so duplicates can slow the process down further. Thank you for waiting!