Transaction Failed

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11-18-19, 03:16 AM
EdiiLouise

Transaction Failed

So I went to purchase 50 gem package for my game ready for Black Friday sale. All is well, but after the game loaded for 5 minutes- it said transaction failed despite the balance of 4.99 being taken from my bank balance. Is there a way to get this issue solved? I don't know how to email storm8
11-18-19, 08:36 AM
AnnirasSweets

Quote:

Originally Posted by xxEDLxx

So I went to purchase 50 gem package for my game ready for Black Friday sale. All is well, but after the game loaded for 5 minutes- it said transaction failed despite the balance of 4.99 being taken from my bank balance. Is there a way to get this issue solved? I don't know how to email storm8

Here's a link to the s8 support site: https://support.storm8.com/hc/en-us/requests/new
11-23-19, 10:10 AM
annalimanada

I just bought 105 gems for 13,99 in the gem sale but I did not received my gems.
I lost 13,99 on my bankaccount. Please help!
11-23-19, 01:32 PM
EdiiLouise

Quote:

Originally Posted by annalimanada

I just bought 105 gems for 13,99 in the gem sale but I did not received my gems.
I lost 13,99 on my bankaccount. Please help!

Same happened to me. I usually request refund from Google Play
11-24-19, 10:32 AM
annalimanada

Quote:

Originally Posted by xxEDLxx

Same happened to me. I usually request refund from Google Play

I contacted Storm8 but no answer yet. I hope they will respond tomorrow. Otherwise I will request a refund.
Did you get your money back?
11-25-19, 07:11 AM
EdiiLouise

Quote:

Originally Posted by annalimanada

I contacted Storm8 but no answer yet. I hope they will respond tomorrow. Otherwise I will request a refund.
Did you get your money back?

Yeah I did thank you. Google Play refunded me and then I bought the 50 gem package again and it went through okay

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