Originally Posted by
readysetgo888
Oh man that's just terrible... I'd post it if I were you.... if enough people read your story they may fix it for you just so you will post a positive experience LOL.
I mean I honestly have seen so many examples of their awful customer service.... This is the #1 thing that bothers me about the game and makes me spend far less money than I might otherwise.
I posted this in a thread earlier today and it was removed for being off topic, but I think it's relevant to this thread:
I can and do find a lot of fault with companies that have lousy customer service. Without those customers, they wouldn't make money and yet TL couldn't make it clearer that they don't care. I don't want to go into tons of detail with specific examples, but I definitely have them - and I'm not talking about them ignoring the "more trees of life for free!!!!" type posts as I understand why those are ignored. Ok, I'll give one example. The update before the world event made the game unplayable on my older phone.... NO warning before I updated. I contacted TL AS SOON as it happened and received a response 4 DAYS LATER that amounted to "sorry, we don't care. Uhhhh restart the game?" Because of this I lost valuable time on the world event and so did many other players. The appropriate thing to do would have been to compensate those players with extra pumpkins, but they couldn't be bothered.
I think anyone who has played TL games knows that "couldn't be bothered" is often the attitude to the very real concerns that their PAYING customers have. And sorry, I don't think there is any good excuse for lousy customer service, even if a business can treat their customers like **** and still make a profit.
I would be much happier paying to play this game if I felt like there was SOLID customer service there to help me out should there be any issues. Seeing how they've handled the issues in just the three months I've been playing FFS, I know there is not. :(
This doesn't even address the issue of whether or not the game is fair for all players. That's pretty much impossible to prove or disprove based on anecdotal evidence. I have my suspicions, but I can definitely tell you, if TL's customer service was there, I'd be less hesitant to spend money.
Otherwise yes, they are a business and deserve to make money. I do wish that the money grabbing wasn't so blatantly in our faces at times, but that is quite typical for every phone game out there right now.