We'll know more once they get back to work and look into this. I've highlighted we missed out over the weekend.
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They most likely sent you back to the forum because it's not an issue on individual accounts. You can see from thread we are all facing shortage of feathers. It is easier to keep everyone updated on the forum. For these reasons, I'm not sending anyone to Support. Hope this clarifies.
In my case I only received feathers when a "Quest" is open.
I got nothing today until I upgraded tree to lv4, however since the new challenge they're dropping feathers again.
Don't know if that's the issue but I thought I should mention it.
Thanks for your help, patiently waiting and hoping the event will be extended and maybe a gift of feathers from the game, lol
Thank you.
Yay! Thank you! Feathers dropping now with every collection from chickens. Whew!
Thank you Rynetory2 I am receiving the feathers, you helped again