JUST LOST my WHOLE inventory

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06-20-15, 02:40 PM
butterfly_25

JUST LOST my WHOLE inventory

Excuse me but I just stocked up my store to the fullest it had ever been and it took me a few days until I was happy with it. Now I just suddenly lost everything in it! The customers were walking in, 'disappointed' immediately...I zoomed out and saw that everything is GONE! WOW. Please fix back to how it was. It sure won't make me look good to my neighbours either. Thanks! ..

EDIT:
Device: happening on 2: iOS tablet AND Android phone
Game version: iOS (1.5.4), Android (1.5.6.7)
06-21-15, 08:58 AM
butterfly_25

Emailed support but don't know when I will get help - it is Sunday and they are experiencing "high volume". Anyone? :(
06-21-15, 09:05 AM
deekathleen

Quote:

Originally Posted by butterfly_25

Excuse me but I just stocked up my store to the fullest it had ever been and it took me a few days until I was happy with it. Now I just suddenly lost everything in it! The customers were walking in, 'disappointed' immediately...I zoomed out and saw that everything is GONE! WOW. Please fix back to how it was. It sure won't make me look good to my neighbours either. Thanks! ..

EDIT:
Device: happening on 2: iOS tablet AND Android phone
Game version: iOS (1.5.4), Android (1.5.6.7)

Did you have your door blocked while you were stocking up? I read that if you do that, sometimes you will get rushed when you open your door back up and everything quick sells.
06-22-15, 10:45 AM
SparklyOctopus

Quote:

Originally Posted by butterfly_25

Excuse me but I just stocked up my store to the fullest it had ever been and it took me a few days until I was happy with it. Now I just suddenly lost everything in it! The customers were walking in, 'disappointed' immediately...I zoomed out and saw that everything is GONE! WOW. Please fix back to how it was. It sure won't make me look good to my neighbours either. Thanks! ..

EDIT:
Device: happening on 2: iOS tablet AND Android phone
Game version: iOS (1.5.4), Android (1.5.6.7)

Hey there! Sorry to hear that! I've taken a look at your account and it seems like you've blocked your door. Kindly note that blocking the door is not intended gameplay.

Quote:

Originally Posted by DaojinWildfire

The game will usually quick-sell all of your inventory if you block the door to your store. When you block the door, you may not see the customers coming in, but our system will still recognize them walking in and buying your items. When you open your door again, the consumption that took place while your door was blocked catches up, which is why it looks like you instantly lost all of your items.

If you want to avoid the quick-sell, don't block your door.
06-27-15, 09:56 PM
LaVillageIdiot

Same thing happened to me

Quote:

Originally Posted by butterfly_25

Emailed support but don't know when I will get help - it is Sunday and they are experiencing "high volume". Anyone? :(

Had the same thing happen and sent a message to technical support just a few minutes ago. Decided to check the forums and came upon your post and the reply to it. I guess I had a "quick sell" too and will probably have to replace my inventory (if I even continue with the game). I have been considering whether I want to keep playing this and other TeamLava/Storm8 games and am figuring it may not be worth the headache. Thanks for your post and I wish you luck in whatever games you play. :)
10-28-15, 03:56 PM
kaedysmommy

This has been happening to me just this week! I've been playing this game for YEARS and always block my door EVERY NIGHT and have never ever had any issues! Now this week it's happened 3 times and it's really frustrating! Why can't we shut/lock our doors at night? That should be a feature since sometimes it's hard to keep up with filling the store...if I keep it open all night it all sells out and can't keep it stocked. Sucks.
10-29-15, 07:49 AM
kooky panda

Quote:

Originally Posted by kaedysmommy

This has been happening to me just this week! I've been playing this game for YEARS and always block my door EVERY NIGHT and have never ever had any issues! Now this week it's happened 3 times and it's really frustrating! Why can't we shut/lock our doors at night? That should be a feature since sometimes it's hard to keep up with filling the store...if I keep it open all night it all sells out and can't keep it stocked. Sucks.

Quote:

Originally Posted by DaojinWildfire

The game will usually quick-sell all of your inventory if you block the door to your store. When you block the door, you may not see the customers coming in, but our system will still recognize them walking in and buying your items. When you open your door again, the consumption that took place while your door was blocked catches up, which is why it looks like you instantly lost all of your items.

If you want to avoid the quick-sell, don't block your door.

see post 4
10-29-15, 09:49 AM
kaedysmommy

Quote:

Originally Posted by kooky panda

see post 4

Thanks for getting to my post so quickly, I do appreciate it! I do understand how it works with blocking the door causing the flash sell BUT my point is I've played this game literally every single day for several years and every single night I have always closed my door...I've never had the issue of selling out my store, ever! But this week it continues to happen. I guess I find it strange that it's never happened all these years until now. I will definitely not shut my door anymore but I do wish that we could lock our door at night, it helps keep my store stocked...
11-20-15, 10:20 AM
saghaven

The same thing has happened to me on a number of occasions now and this is the first it's ever been happening. I tend to block my door when the store is empty so I can stock up and it's never done this "quick sell" before. The first time it happened, perhaps back in October, I assumed it was a glitch. It's happened twice more now, the latest just this morning. I've played this game for years so is this a new thing. Because it's a little annoying lol. Plus my coin balance hasn't really increased for something that was a quick sell. Or at least not enough that I've noticed.
12-03-15, 09:03 AM
mystoryname

I keep my store open 24/7 because of the quick sale loss was just too frustrating. I am glad that at least Lava Games is sharing this info finally. I find that if you order at least 5 count of one item, that item wont sell as quickly. At level 98, Ive found this is the best way to keep clothes on racks! ..that is except for the multiple times the game inexplicably crashes and the touch screen function fails completely!