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Just updated to iOS13. Also just updated BM. Kept getting to indication of the islands downloading-like all day long. Game finally reset to level one and shows no indication of previous progress.
I?ve submitted to S8 support. I?ve deleted and reloaded the game. I?ve turned off my phone and restarted it. I keep trying to find some ?Game Center? to log into but can?t find that. So what are my options?
You can submit a request to Support so they can help recover your account.
Sent in a request. Told me to log into Game Center. Had already done that. Nothing changed.
Is the game center you logged into the same ID you used when you first started playing the game?Quote:
Originally Posted by wuddog
If you changed your ID/account under the game center you will need to go back to your original ID.
Nothing has changed. I have two phones. My 6S did not get the iOS 13 update. My progress on it is there, but it?s been downloading the islands for the past 5 days. I have all levels up to 160-ish, but I?m on level 2200-ish. Not sure if that?s related.Quote:
Originally Posted by kooky panda
Both phones are logged into Game Center with the same ID.
I?ve replied to the support emails with this info but have seen no reply back.
It can take 5-7 business days for support to reply.Quote:
Originally Posted by wuddog
Just out of curiosity, is it normal for it to take over a week to download one?s progress?Quote:
Originally Posted by kooky panda
I still am at ground zero on my 7+ phone (keeps telling me to log into Game Center although I?ve never logged out). But my 6S has been updating the game for over a week now. It?s still only 75% loaded. Any ideas why this is taking so long? I?m hopeful when it?s done, my 7+ automatically update (only faster).
Something is wrong with your 6S game. Make sure your phone has the most current version update.Quote:
Originally Posted by wuddog
You can also try deleting and reinstalling the game.
Well I downloaded an update on October 2, 2019. I have background refresh on. Are there any other settings I should check?Quote:
Originally Posted by kooky panda
I am having the same problem. I updated my iPad to iOS 13.1.2 and lost all my progress on bubble mania. I have gone through all,the steps you list as well. I am logged into game centre. Have deleted the game and reinstalled, I have also sent in a request.Quote:
Originally Posted by wuddog
Support told me to download some dragon game and go through the setup. When that?s completed, the bubble game sees the Game Center.Quote:
Originally Posted by mistersnow
They?ve not helped with the woefully slow download though. I?m on week 3 and the game hasn?t finished loading!!
Thanks for the info. I tried downloading dragon story, but it hasn’t changed the status of my BM game. I have been playing from the beginning! Tedious because I was in the thousands. I’m waiting to hear back from support. I think it must have something to do with the IOS 13 update. There are a lot of complaints about it on line.
So I downloaded dragon story last night, and deleted BM over night. The I reinstalled this morning and I got all my progress back. So problem solved for me. So sorry you are still struggling. I have no idea what to suggest. Thanks for your suggestion.
Please try this work-around to resolve this issue while our team works on fixing this in a future game update:
On your iOS device:
- Open Game Center through the device's Main Settings
- Make sure that you are signed into the same Game Center account that you were before
- Download and open Dragon Story on your device (even if you don't play Dragon Story)
- Complete the Dragon Story tutorial and after, let Dragon Story stay open for 1-2 minutes
- You may see pop-ups when Dragon Story opens, please click through these carefully so you don't miss the one related to Game Center
- You should see a pop-up asking you to verify your Game Center nickname - CLICK CONTINUE
- This should fully authenticate and sign you into Game Center
- Now try opening your game on your Apple device to see if you see the correct progress
If this does not work, please contact support.
My progress has now been restored thanks to the Dragon Story work around. However, my islands have been downloading for over a week. I still have 202 islands in some phase of download. I keep the game open nearly constantly but this seems like a real long time for the game to update. Am I wrong?
Just another follow up, I?ve got two submissions to support on this but FYI, after, what, 3 weeks, it looks like I still have 143 islands still in download mode. Still seems really long. I?ve been in a few different cities over this time with varying ISP speeds, but none seem to speed up the process. Just checked and I?m at 20 Mbps. Anyone else have this issue?Quote:
Originally Posted by wuddog
Also, I?ve downloaded the recent update and there was no change in this recent island download issue.
I think I'm having the same issue. Whenever I open the game it appears all the islands are downloading. I usually close it right away since I have pretty much given up on this game now. It has gotten to repetitive with the levels anymore.
I hear ya. I?ve got this on two phones. Both have been downloading islands for about a month. Don?t remember last time I played. The pop up ads are also maddening.Quote:
Originally Posted by catster50
wuddog, Did you ever get your game to work? I finally deleted the app this weekend after years of playing!
Nope. I actually had the brilliant idea to delete and reinstall the game and succeeded in basically undoing all the download progress I had made. I now only have like 10 islands loaded. Sent another query to support and was advised they are ?working on it?,Quote:
Originally Posted by catster50
I?ve pretty much quit playing as well. Probably best. Took a lot of my time.
Well, if you ever actually get it to work again, be sure to post! I am curious to see if it ever finally loads for you, so I'll check back here periodically!
Just an update. Storm8 Team Lava or whoever is the owner of this game apparently has zero interest in actually fixing this issue. I have asked via their ?support? portal about progress and have received the same non answer each time. Something to the affect ?we?re working on it?. So it?s been a couple months. Their guy must be out sick or something.
We've updated each of these games that support the Cloud Account feature. If you update to the latest version, you will see your progress back as long as you are still logged into Game Center.
Sooo here?s another follow up. Haven?t played the game since like October. Thought I?d check it out to see if any of the issues I?ve had had been addressed and lo and behold, I?m still downloading islands. It?s been downloading islands for 4 months. I?ve deleted and reinstalled the game in the past and it?s only caused the download to restart.
Is there any interest on the developers? end to fix this issue?
Just curious.