Issues after updating the app

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11-03-16, 03:30 PM
izzyiza

Issues after updating the app

Hello,

I just updated the app on my iPad. I was able to get in the game afterwars, collect items, and then complete stage 2 of the blue bridge. Then I got a pop up where the text was gibberish (you know that kind of Latin text that we see sometimes in previews of features, etc. As an example?). I closed the message and then noticed that a few of the games' icons were gone like the one to access the tasks to complete, or access buildings to buy, etc. I force closed the app and restarted it, it sticks to 29% charging but never opens up. I restarted my iPad, nothing.

I can access the game on my iPhone where I did not update the game and it registered the actions I made before the app acted weird on my iPad.

Anyone else having issues?
11-03-16, 03:51 PM
[S8] Walt

Sorry about this! We are currently looking into the text issue. Can you try reinstalling the game on your iPad? If that doesn't help, please visit support.storm8.com and submit a request. Once you receive a ticket number, send me a PM.
11-03-16, 03:51 PM
jptheripper

Same here sticking at 29%
11-03-16, 04:17 PM
izzyiza

And now my iPhone app is acting up. It's having the same issue that others reported here a while back when they would deliver the last order to level up a shop to 5 stars and the app would crash. When I open it, the shop is back to 4 1/2 stars and I have a new final order to complete. I have yet to update my iPhone app.
11-03-16, 04:18 PM
izzyiza

Quote:

Originally Posted by [S8] Walt

Sorry about this! We are currently looking into the text issue. Can you try reinstalling the game on your iPad? If that doesn't help, please visit support.storm8.com and submit a request. Once you receive a ticket number, send me a PM.

Thanks for the quick reply. I'll try to reinstall now.
11-03-16, 04:35 PM
mumsukis

Same problem using Acer tablet lost parts for building bridge and a hammer very upset
11-03-16, 04:46 PM
monstertop

Is this after the 1.2.4 update? Wondering if I should hold before updating.
11-03-16, 04:49 PM
izzyiza

The reinstall worked on my iPad so I installed it on my iPhone hoping it would fix the crashing issue after the last delivery of a shop. Sadly it did not solve it. The first time, it crashed. The second time, the delivery was completed and I got the items for that last delivery. I closed the app and opened it. The shop is back to 4 1/2 stars. :mad:
11-03-16, 06:25 PM
izzyiza

Quote:

Originally Posted by izzyiza

The reinstall worked on my iPad so I installed it on my iPhone hoping it would fix the crashing issue after the last delivery of a shop. Sadly it did not solve it. The first time, it crashed. The second time, the delivery was completed and I got the items for that last delivery. I closed the app and opened it. The shop is back to 4 1/2 stars. :mad:

Tried once again to make the final delivery and, again, when the screen with the rewards appears, the game freezes and restarts, and it didn't save the final delivery.
11-03-16, 06:42 PM
Rynetory2

Quote:

Originally Posted by izzyiza

Tried once again to make the final delivery and, again, when the screen with the rewards appears, the game freezes and restarts, and it didn't save the final delivery.

Are you able to play on either devices and are you using version 1.2.4?
11-03-16, 06:43 PM
izzyiza

Quote:

Originally Posted by rynetory2

Are you able to play on either devices and are you using version 1.2.4?

I am able to play on both devices and both now have the 1.2.4 update. I reinstalled it on both.

I submitted a ticket to S8
11-03-16, 06:46 PM
Rynetory2

Quote:

Originally Posted by izzyiza

I am able to play on both devices and both now have the 1.2.4 update. I reinstalled it on both.

Just to be sure, you are having issues only when submitting the final business order. Do you have other issues?
11-03-16, 06:50 PM
izzyiza

Quote:

Originally Posted by rynetory2

Just to be sure, you are having issues only when submitting the final business order. Do you have other issues?

Just that issue for now. It records my deliveries for to get stars below the 5th one, I am able to craft items, and I was able to continue to complete the boardwalk order (I will be able to see if I can submit the last boardwalk item in about three minutes).
11-03-16, 06:54 PM
Rynetory2

Quote:

Originally Posted by izzyiza

Just that issue for now. It records my deliveries for to get stars below the 5th one, I am able to craft items, and I was able to continue to complete the boardwalk order (I will be able to see if I can submit the last boardwalk item in about three minutes).

Oh so your game freezes when you submit any business order? Yes please let me know what issues you have so I'll help to flag in and also keep a lookout for other members too? Thanks for your updates. :)

Quote:

Originally Posted by izzyiza

I submitted a ticket to S8

You can send your ticket number to Walt as he mentioned.
11-03-16, 06:56 PM
izzyiza

Quote:

Originally Posted by izzyiza

Just that issue for now. It records my deliveries for to get stars below the 5th one, I am able to craft items, and I was able to continue to complete the boardwalk order (I will be able to see if I can submit the last boardwalk item in about three minutes).

I was able to complete all the boardwalk orders. So it looks like the only issue is indeed when submitting the last business order.
11-03-16, 06:59 PM
izzyiza

Quote:

Originally Posted by rynetory2

Oh so your game freezes when you submit any business order? Yes please let me know what issues you have so I'll help to flag in and also keep a lookout for other members too? Thanks for your updates. :)

You can send your ticket number to Walt as he mentioned.

Thanks for the help. I sent ? PM to Walt. I'll keep trying to submit the final business orders to see if some will work.
11-03-16, 07:14 PM
Rynetory2

Quote:

Originally Posted by izzyiza

Thanks for the help. I sent ? PM to Walt. I'll keep trying to submit the final business orders to see if some will work.

I've just updated my game to version 1.2.4 and submitted a last biz order and it's working fine. I'm not sure but from what I know, some members had issues submitting the last order due to device resources. Try the suggestions in https://forums.storm8.com/showthread....=1#post1300764 and see if it helps.
11-03-16, 07:19 PM
Rynetory2

Quote:

Originally Posted by monstertop

Is this after the 1.2.4 update? Wondering if I should hold before updating.

My game is fine after updating.
11-03-16, 07:22 PM
Rynetory2

Quote:

Originally Posted by jptheripper

Same here sticking at 29%

I was stuck at 29% for a bit. I deleted the game and reinstalled it and it worked fine. You may like to try that. :)
11-03-16, 07:24 PM
Rynetory2

Quote:

Originally Posted by mumsukis

Same problem using Acer tablet lost parts for building bridge and a hammer very upset

Can you try reinstalling and see if it helps? You may like to take a look and try the suggestions in https://forums.storm8.com/showthread....=1#post1300764 if you're still having issues after reinstallation.
11-04-16, 02:05 PM
izzyiza

I was able to complete four final business orders today and they all worked. So, it looks like everything is back in order for me. :)

Thanks everyone for the help
11-04-16, 05:56 PM
Rynetory2

Quote:

Originally Posted by izzyiza

I was able to complete four final business orders today and they all worked. So, it looks like everything is back in order for me. :)

Thanks everyone for the help

Glad that your game is working fine. Have fun! :)
11-05-16, 01:19 PM
izzyiza

:(

It's acting up again. This time the game restarted on its own after I collected from the mayor building and, the second time I was able to collect there but it restarted after I made a business delivery (not the final one). I hope that it's just a hiccup on the servers and that it'll work ok soon. I'll wait a few minutes and try again.
11-06-16, 08:20 PM
izzyiza

Quote:

Originally Posted by izzyiza

:(

It's acting up again. This time the game restarted on its own after I collected from the mayor building and, the second time I was able to collect there but it restarted after I made a business delivery (not the final one). I hope that it's just a hiccup on the servers and that it'll work ok soon. I'll wait a few minutes and try again.

All seems ok now. :)
11-06-16, 08:28 PM
Rynetory2

Oh good! :) btw please update your game to version 1.2.6 for bug fixes.

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