You can login into your old games whenever you want. Make sure you have a storm ID and password set up for both devices. Then you can use a game shown in post 1 of the login thread
and you can login in and move your storm ID and all the games over to your new device. You can also pull your storm ID back to your old device.
If any device is a kindle fire, you will not be able to do this.
[iOS & Android] New Login feature in Limited Games!
I can see if I can push this. what is your support ticket number?
There is limited support over the weekend. Give a few more days and an agent should be responding to your request.