✧･[S8] Elsa✧･
Community Manager

Hi team, Our staff rolled out a hotfix! Please visit the app store and update your game when the update becomes available. We're lucky and the app store approved our update pretty quickly. We...

If you previously had this issue, please update to the latest version! We have attempted a fix. We'd love to know if this is resolved for you or if you still need help. The issue is with...

We're working to resolve this as soon as possible, but if the resolution requires a new update, the time will depend on the review process with the app store. We hope to have this solved for our...

Thanks for flagging, KP! We've reported this to our development team for investigation.

Thanks, KP! <3 This update also includes fixes for the following: - users would sometimes encounter a squished screen with iOS 13 - users could sometimes become stuck in a sync error loop with...

During the sale Maeve unintentionally required both Crowns and Gems. Anyone who bought her had the Gems refunded automatically to their game yesterday. No follow-up with support is necessary. We...

The latest update introduced an issue where the game will not open for players using below iOS 11. Our team is investigating this, but I'm sorry, we can't speculate on when this will be resolved....

Thank you for sharing this! This is correct. We don't need your billing information and we don't need to be notified if the payment or billing information has changed. The processor for all of that...

We'd like to, but unfortunately, it's not how the structure of the game works. When we plan out event ideas (like breeding, half timers, etc), we do our best to implement it within the limitations...

The iPad Mini 4 is almost 5 years old.

You need to contact support to get this resolved. You reached the maximum 32-bit integer in computer language. We're not refusing to fix anything so much as you've encountered the limit in computer...