Why some ovens have no recipes on them

[Tamichanel]

My rainbow oven, yoga stove and honey mixer are blank. All the recipes have disappeared. I've had these ovens for a long time and they used to have recipes. Last summer 2016 I was too busy to play for the months of June, July and August and when I started playing again, the ovens were empty. Also some recipes on my white oven have disappeared like the mochi ice cream, the soccer cake pops, the wagashi and few others. The same goes for the drink mixer also. I am playing on Android.

[Jojocl141587]

My rainbow oven, yoga stove and honey mixer are blank. All the recipes have disappeared. I've had these ovens for a long time and they used to have recipes. Last summer 2016 I was too busy to play for the months of June, July and August and when I started playing again, the ovens were empty. Also some recipes on my white oven have disappeared like the mochi ice cream, the soccer cake pops, the wagashi and few others. The same goes for the drink mixer also. I am playing on Android.

What edition of BS are u playing? For a while I was on the most recent Valentines edition and didnt have those either and I switched to the regular edition that was updated in December and I have access to those recipes and those three appliances show recipes on them for me

[Rynetory2]

My rainbow oven, yoga stove and honey mixer are blank. All the recipes have disappeared. I've had these ovens for a long time and they used to have recipes. Last summer 2016 I was too busy to play for the months of June, July and August and when I started playing again, the ovens were empty. Also some recipes on my white oven have disappeared like the mochi ice cream, the soccer cake pops, the wagashi and few others. The same goes for the drink mixer also. I am playing on Android.

Welcome to the forum. :) Can you check your regular version as suggested above? Please let me know if you're still having issues. Thanks.

[Tamichanel]

I am playing the regular edition. I've never downloaded the Valentine's edition. I've been playing for about 3 years

[Tamichanel]

I just checked and I am playing the regular edition. I believe it is 1.6.0.2 version

[Rynetory2]

Can you reinstall your regular version (1.6.0.2g) and check again? If they are still missing, you can contact Support: support form (http://support.storm8.com/hc/en-us/requests/new) so an agent can check your game. Thanks.

See here (https://forums.storm8.com/showthread.php?95187-ANNOUNCEMENT-Contact-Storm8-Support-via-Form) for steps on how to contact Support.

[Tamichanel]

I reinstalled it twice and I have the same result. I'll contact support as you suggest I do.

[Rynetory2]

Sorry it didnt work, was hoping it would for you. :( The Support Agent will be able to investigate on your account and help you further. Thanks.

[Tamichanel]

Thanks for your help! ☺

[Rynetory2]

You're very welcome! Hope you'll get your recipes back soon. :)

[Tamichanel]

I contacted storm8 and they're telling me that they don't handle this kind of situation. So where do i go from here?


I contacted storm8 and they're telling me that they don't handle this kind of situation. So where do i go from here?
My original message is posted on the first thread.

[Rynetory2]

Send me your ticket number via private message (https://forums.storm8.com/private.php?do=newpm&u=139069) and I'll see if someone can help to confirm your case.

[Tamichanel]

Ok

[Rynetory2]

Thanks, got it. I've passed it in and will reply you via private message when I've more news.

[Tamichanel]

Ok, thanks

[Rynetory2]

Sent you a pm before your above post. Check your pm box. :) Lets take this via pm. Thanks.