View Full Version : I didn't get prizes for 1st place in key event

04-06-17, 04:28 PM
I was in first place in the key collecting event that just ended yesterday(I think it ended yesterday), but I never got the rewards for it. I saw somewhere that prizes are given when the new event starts, but the new one already started today and I still never got the prizes. Is there anything that can be done about this? Or am I just out of luck? I tried force closing the game and uninstalling it already, but that didn't help.

kooky panda
04-06-17, 05:55 PM
Please Contact Storm8 by filling out this form: support.storm8.com (https://support.storm8.com/hc/en-us) for assistance.

04-07-17, 03:28 PM
Thank you!

04-11-17, 05:25 PM
Well I guess we can just call this a bug. They are not showing up on my end. I hope this isn't happening to too many people.

04-12-17, 08:02 AM
Please let Support know that the prizes are not showing up on your end. Thanks.

04-13-17, 02:04 PM
I did let them know that it never showed up in my game. They told me everything looks normal on their end and they marked my issue as solved, so I guess there isn't anything they can do.

04-17-17, 06:18 AM
Can you send your ticket number to me or Kooky via private message? Thanks.

04-21-17, 02:30 PM
I sent one more message with specific details of what I never got after they marked it as solved, and finally got another reply.

04-21-17, 08:53 PM
Glad to hear that this is resolved. :D