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lovelybee257
02-17-17, 12:40 PM
Hi there, don't know why cannot loading video to get the gems, I'm using my iPad to play this game, would you please fix it this problem. Thanks a lot!

Meowmeowbeans
02-17-17, 01:03 PM
I'm sorry to hear about this! This issue can sometimes occur if you are having connection issues, so you might want to try toggling your connection to your device on and off. If you continue to experience problems, the ads system may be experiencing issue and you may need to try again later. Sorry about that!

lovelybee257
02-17-17, 02:10 PM
I'm sorry to hear about this! This issue can sometimes occur if you are having connection issues, so you might want to try toggling your connection to your device on and off. If you continue to experience problems, the ads system may be experiencing issue and you may need to try again later. Sorry about that!




Thank you for your response. I try to switch off everything but the issue still have a problems.

lovelybee257
02-21-17, 03:54 PM
Can anyone help this problem

Meowmeowbeans
02-21-17, 04:27 PM
Can anyone help this problem

We're sorry to hear the issue is persisting! We took a look at the system and it seems to be working without issue, and it looks like you are able to use this feature as well. If you are still having problems loading some videos, you may want to try a different connection to see if that resolves the issue. If the problem seems to be happening only with some videos, please let us know which videos.

lovelybee257
02-22-17, 07:48 PM
Thank you for your reply. In fact, any video can't loading it. They said my internet didn't connection. Although I'm playing any games with video are no problem.

M1tessman
03-14-17, 10:37 PM
I'm having the same problem. My video won't load when I try to get the free dice. It also happens on my clue bingo. I haven't had any problems with videos on any of my other games. Sure wish you could fix this. I'm losing a lot of free dice! Getting ready to quit playing.

bss0226
04-04-17, 06:51 PM
I have problem with the video of the garden game. After it completes, castle story quits. This is on iPad (5th generation) and iPhone 7 Plus. Only happens w this video. Help. I'm using iOS 10.3.1 btw. Newest updates

Rynetory2
04-04-17, 09:31 PM
Try closing other games while you are loading the video from Monopoly Bingo. Hope this helps.