PDA

View Full Version : Fixed Tournament Crashing - lost gems



Guich78
02-03-17, 05:10 PM
Jellybean tournaments are crashing. It doesn't appear to only be me, because another players that joined my tournament has no score and it's showing 2 attempts. Can anyone confirm if this is global?

I am definitely going to open a ticket as well, right now.

Rynetory2
02-04-17, 12:24 AM
I am sorry this happened. For loss of gems, please contact Support: support form (http://support.storm8.com/hc/en-us/requests/new). Can you restart your device, clear cache and see if your game is working?

Guich78
02-04-17, 07:57 AM
I am sorry this happened. For loss of gems, please contact Support: support form (http://support.storm8.com/hc/en-us/requests/new). Can you restart your device, clear cache and see if your game is working?

I did open a ticket. The game was fine all morning after restarting, and it just happened again. Do you know if support is looking into this?

Rynetory2
02-04-17, 08:17 AM
Support takes 5-7 business days to revert. They should be getting to you soon. :)

Lorie333
06-02-17, 05:15 PM
I lost 10 gems on June 2 at 8:10pm during a jellybean tournamnt that didn't have a game attached. Please reimburse.
Lorie333
Thank you..