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George1875
01-11-17, 02:30 PM
My videos for free gems has not worked since 12-31-16. I may get one video to play but the next one fails to load. Now I cant get it to work at all. Have turned device off many times. Its the only way to get it off the "proccessing" screen

kooky panda
01-11-17, 02:53 PM
Please try playing an level, then try the video again.

If you still have this issue, please contact support for assistance.


https://support.storm8.com/hc/en-us

maryamhjm
01-12-17, 03:18 AM
The same here with me in dragon story. I suddenly didn't receive videos to watch anymore but finally yesterday they apeared back on my screen but they are not working, I have logged out played turned my ipad off but nothing works.

kooky panda
01-12-17, 10:08 AM
The same here with me in dragon story. I suddenly didn't receive videos to watch anymore but finally yesterday they apeared back on my screen but they are not working, I have logged out played turned my ipad off but nothing works.
This has been reported, please see this thread :

https://forums.storm8.com/showthread.php?96722-Video-not-loading-on-Dragon-Story