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guitarflash
01-06-17, 09:21 PM
Sorry,, I want to ask.
I played this game long ago. I find it difficult to access them again. My iPhone can not be used anymore, so almost two months did not play. On my iphone, I have storm8id and in my new phone (android) has installed the application jewel mania with storm9id different. How do I get my old game without having to start from scratch (level 1)? My last reached the 678 level.
In android I have no choice to connect with facebook. :( and in the top corner of the menu there is no way to sign in with another account. Help me Please. Thanks

Jewel Mania : 1.3.0.6g
Support ID : J93NDX6

SparklyOctopus
01-09-17, 10:36 AM
Sorry to hear that! Please submit a ticket by filling out this form (http://support.storm8.com/hc/en-us/requests/new). One of our agents will be able to assist you.

guitarflash
01-09-17, 01:52 PM
Sorry to hear that! Please submit a ticket by filling out this form (https://support.storm8.com/hc/en-us/requests/new). One of our agents will be able to assist you.

I have sent a message by email. but until now no answer. already 4 days I waited. What should I do?

SparklyOctopus
01-09-17, 02:14 PM
It may take 5-7 work days before support gets to your ticket. If you still do not hear back from them, please PM me the ticket number and I'll have someone to take a look at it.

guitarflash
01-09-17, 07:14 PM
Thanks for help.
I hope you can help me solve this problem. I do not want to start from the beginning because it takes a very long reach level 678.
I just want to continue my game at the 678 level.
Thank you
Soon I will send you to the ticket.

Nubianqn2
01-10-17, 02:37 PM
Need help transferring game to new device...my ID is Nubianqn2

kooky panda
01-10-17, 02:45 PM
Need help transferring game to new device...my ID is Nubianqn2
Follow the instructions shown on post 1 of the Login thread:

https://forums.storm8.com/showthread.php?59955-iOS-amp-Android-New-Login-feature-in-Limited-Games!