Winter Wonderland Event - missing community prize

[lydiahin]

Update:

The Search and Rescue Team has found your naughty trees hiding in the forest. They have been returned to your farms. Please get your Frosty White Tree from cellar. :D

added by Rynetory2



Congratulations Farm 2 community! We made it for the last community prize! :D:D Close call but we made it! The Frosty White Tree looks awesome. I had it next to the Christmas Tree (from 2013).
Gould it be in the cellar? I do not have it..... got all the other things

[caron7]

Gould it be in the cellar? I do not have it..... got all the other things

I also did not receive it, although I received the other two prizes. I did not get a pop up message and it is not in my cellar. I closed out the game and restarted it but still nothing....

[Rynetory2]

Gould it be in the cellar? I do not have it..... got all the other things

Yes it's in the cellar. Restart your game and check again. :)

[Rynetory2]

I also did not receive it, although I received the other two prizes. I did not get a pop up message and it is not in my cellar

Can you restart game and check and let me know?

[eneke]

I just restarted my game and I do not have the final community prize in my cellar either.

[caron7]

Can you restart game and check and let me know?

I did restart. It is not at the top of my cellar list. I will scroll through the whole cellar to be sure...

[PookieBear50]

I can also confirm, having restarted my game 3 times and checking 3 times, that the Frosty White Tree is not in my cellar (though the other two community prizes are).

[caron7]

I did restart. It is not at the top of my cellar list. I will scroll through the whole cellar to be sure...

It is not in the cellar.. I just scrolled through the whole thing to double check. Thanks for looking into this, Rynetory. Only notice I have is for double fishing, no pop up to say we won the last community event.

[Rynetory2]

Ok, let me report this over now. In the mean time, should you get your Tree reappearing, could you guys post here and let me know? Thanks.

[sweetashunnie]

Mine is also missing. 😢

[pippy63]

Mine is missing too

[safepe0ple]

I have two farms, restarted both. Don't have the Christmas tree on either farm.

Yes, farm ID on other farm is CuteKady. Thanks

[Rynetory2]

I have two farms, restarted both. Don't have the Christmas tree on either farm.

Can you edit your post and add your Storm8 ID of your other account (if that's ok) for checking purposes?

[KikisSugar]

I also did not receive tree but have other 2. Selkie Sheep farm. 😕

[darla1123]

I am also missing my tree

[Rynetory2]

I've sent in my report. Please wait for the team to come to our rescue. Sorry guys that you dont have your Frosty Tree now (and I feel guilty getting it sooner) but I promise it's very lovely and definitely worth a little wait. :)

Edit to add: Will post here in this thread when I get more news.

[tyler_boy]

I didn't get mine either. My Storm8 ID is ellagin. I hope you can find mine as well! Thank you!

It's for another account I have. This one is my main account.

No worries, I understood your meaning. Merged your posts to keep everything together for tracking purposes. Rynetory2 :)

Edit to add: Welcome to the forum, tyler_boy! :D

[sweetashunnie]

Mine is missing also. I have restarted my game a few times.

[aroara]

No tree here either after restarting still nothing :(

[bcjms]

I restarted my game but it's still missing. Thank you for your help.

[cajey]

Hi Rynetory! My tree is also missing. I have restarted my game several times. Thanks for looking into this issue.

[diverDestiny]

No tree here either after restarting still nothing :(
Two farms don't have the last tree

DiverDestiny farm is diverDestiny
And
DiverJanet farm is JohnWayne

[SnowBaron]

I also did not receive tree but I have the other 2 community prizes. :(
Resarting doesn't help.

[tyler_boy]

Thank you! I come here often as I play many Team Lava games. This was my first post! I guess now I know how to do it!

[er3x]

I didn't get 2nd Christmas tree either.

[cavegirl1]

I also don't have the prize. Restarting hasn't helped. Thanks

[busybee1001]

I also did not get the second Christmas tree ��

[ArlettesFarm]

I also did not receive the final community prize Christmas tree. Have force closed and restarted my game twice, just to be sure. The tree is nowhere to be found in my cellar.

Thank you! :)

[sandygin]

I also did not receive my tree. id is unicorgirl for the account which won all the prizes. my sandygin account did not do the event. I have forced closed and restarted several times and still no tree. thank you

[justmine2]

Mine is missing as well

[irishmeagan]

Mine is gone too...restart & checked cellar.

[dytic]

Mine is missing! What's the deal?

[pinkpanther1208]

Farm name: postman level 46; days on farm 581; 28 neighbors
Farm name: 🌷Hummingbird🌷Level 36; days on farm 411; 44 neighbors
Farm name: Nana B's level 74; days on farm 1174; 801 neighbors

[azorisland]

Same here the last comunity price I see not in my cellar...............

[jaxvan]

Mine is also missing, though the other two are there.

[theotty]

no white xmas tree!

[sugarlovebabe]

Mine is also missing, no change after restart

[Meiji293]

Same as above. No white xmas tree.

[shanghai_rose]

I also did not receive it, although I received the other two prizes. I did not get a pop up message and it is not in my cellar. I closed out the game and restarted it but still nothing....

Same here. :( Congratulations to the community, though! We did it! 😊

[kokomo1120]

Mine is missing on all 3 games...
Kokomo1120
Foxxy1120
Jennie2277

[megara911]

I've also restarted several times and am still missing the tree

[1GmaDee63]

Ok, let me report this over now. In the mean time, should you get your Tree reappearing, could you guys post here and let me know? Thanks.

I didn't receive the white tree on my farms either. I force closed both farms and then turned off/restarted both iPads. Still no white tree on either farm.

Organic Acres, level 83
River Mesa Ranch, level 57

Thank you!

[oledoeeyes]

I too am missing the last community prize. I have also restarted the game twice. Farm name ....ole doe eyes level52 played on an iPad Pro

[suncatchers]

My tree is missing too, even after restarting a few times.

[ankavale1000]

i am missing the final community prize also, my two baby farms which participated and got the minimum requirement for community prizes also did not receive the final white tree which looks amazing.
at first I thought we just didn't meet the goal this time around, but I am glad I checked the winter wonderland posts. Thank you rynetory2

[Ravenbluffer]

I thought, "Welp, the ginger deer was a complete downer for everyone... who wants a ginger deer?" I know I did the minimum to get the community prizes.

I also didn't receive the final prize. Maybe it's poetic justice for my lack of enthusiasm for the final individual prize.

[HappyKampers]

I have restarted and also do not have the community prize on my 2 participating farms. Glad I checked here. Just thought we missed it!

[seahawkran]

I have also restarted my game multiple times and confirm that the Frosty White Tree is not in my cellar (I did receive the other two community prizes).

[Crisrals]

I did not get the last 3rd community prize, white Christmas lights tree. Restarted and un-installed and re-installed the game but no last community prize. This is incredibly sad and annoying because last event I did not get the log cabin to be able and craft. Saw that their was complaint about that too last time. Ugh! 😢😡

[Lilliepaddd]

No white tree prize either 😱

[bj2500]

Little shock no xmas tree in my cellar:(

[GramGram2]

My tree is missing too.

[ernivia]

Same with me. My tree is missing too.

[leysanne]

Just woke up & logged into my farm to see my new white frosty christmas tree that i've been waiting for .... was disappointed to see that it wasn't there & thought we had not collected enough gingerbread people. Glad i came to the forum & found out that is a glitch instead. I'm sure the team are working on it though & we'll all get our trees soon.

[kambaris]

I have restarted and my tree is missing too.

[panix]

Also have no tree, and didn't get the notification saying we had won it. Have restarted my game and still no tree.

[little_veggie]

I also have no white tree , is there an update ?
Thank you

[AllyPally215]

I also have no tree in my cellar ☹️

[genieguy]

Also no tree after several restarts and checking....

[Rynetory2]

Hmmmm I'm wondering if this glitch is due to our game version? I saw Frosty Tree in some farms so I know some members got it. I'm using version 2.6.2 on iOS 10.2.

[princessskykennedy]

Funny you say that ryntory2----I got the tree on my bacon and eggs farm, but my farm seems to have switched from the Christmas version-yet I do not see an update! Came here to see what was going on!

[cavegirl1]

This might be unrelated but, having a look around, the only neighbours of mine that have it are those with the gingerbread castle at level 15 ( which mine isn't)

[alessia135]

Hi, I've tried shutting down the farm, restarting it as well as reinstalling the app, but to no avail. The last community prize is missing from my farm too. 😣

[alessia135]

My farm ID is alessia135

[kambaris]

Me too using version 2.6.2, but the tree is not

[JustVisiting]

No final prize tree for me either. I did go through my whole inventory list and restarted the iPad with no luck. I am using version 2.6.2 but my IOS is not updated to version 10. Maybe that is the problem? My game's name is iFarm, level 50+.

Another question: I kept some gingerbread trees for deco. Now that the event is over, they can be saved. However, those cute trees have shrunk and look so sad. Any idea why the trees are smaller now?


Thanks to everybody who posts all the info for events.

[princessskykennedy]

Yes both farms received tree....both castles at level 15! Good catch

[jed1066]

I have got no final community frosty tree I have restarted twice but no tree in my cellar
Thankyou

[chicquie11]

I did not get the frosty tree and is not in my cellar 😕

[oz247]

I did not get the frosty tree

[yppahc]

Yes both farms received tree....both castles at level 15! Good catch

I didn't get it and my castle is at level 15.

[Rynetory2]

Yes both farms received tree....both castles at level 15! Good catch

My neighbour with castle at level 15 didn't get prize. Her game and iOS weren't the latest. So that's why I'm thinking it may be the reason but I'm just guessing here.

[leysanne]

Hmmmm I'm wondering if this glitch is due to our game version? I saw Frosty Tree in some farms so I know some members got it. I'm using version 2.6.2 on iOS 10.2.

I'm fully updated .... ios 10.2 & my farm is version 2.6.2 but no frosty tree.

[manota99182]

I didn't get the tree also, my castle at level 15 and i got the other 2 community prizes, restarted the game and checked the cellar nothing there.

[Rynetory2]

at first I thought we just didn't meet the goal this time around, but I am glad I checked the winter wonderland posts. Thank you rynetory2

Yes it was a very close call and I didn't think we would make it. I was glued to the counter for the final few minutes lol. Usually I don't post for community prizes but I am glad I did this time. Glad to know it helped. :o

[KikisSugar]

Yes both farms received tree....both castles at level 15! Good catch
My castle is at level 15 but I have no tree. Restarted as well.

[Rynetory2]

I'm fully updated .... ios 10.2 & my farm is version 2.6.2 but no frosty tree.

Mmmmm I'm back to square one lol. ������ Looks like this naughty glitch will bug me for the rest of the day until the CMs give me an answer. ;)

[KikisSugar]

Both my IOS & game are current updates. Castle is at 15. Restarted. No tree.

[ij286]

I also didn't get the tree, I think my castle was at level 10 and I got the other 2 community prizes.
Restarted the game and checked the cellar, still nothing there.. thank you for trying to resolve this issue!

[KikisSugar]

I do appreciate your help.

[judafarm]

I did not receive the tree..

I had my castle compleet to level 15

What happened TL?
Why I do not receive the tree??

[Rynetory2]

While I'm sad that we didn't get the Frosty Tree at the same time, but on a happier positive note, I'm very happy to meet new members here! :)

I'll use this opportunity to welcome you all to the forum and wish everyone a Happy New Year! :D:D Cheers!

[cavegirl1]

My neighbour with castle at level 15 didn't get prize. Her game and iOS weren't the latest. So that's why I'm thinking it may be the reason but I'm just guessing here.

Oh well, worth a try. My game is the latest version and I play the same farm on a phone, which is the latest iOS and an iPad, which isn't.

[Rynetory2]

Oh well, worth a try. My game is the latest version and I play the same farm on a phone, which is the latest iOS and an iPad, which isn't.

Thanks sweetie. :) I'll be off now to **** more brain cells lol.

[dugambon]

My white frosty tree didn't show up either. I want my tree 😫

[princessskykennedy]

Ryn? Any clue why my farm went back to pre-Christmas version?

[alessia135]

While I'm sad that we didn't get the Frosty Tree at the same time, but on a happier positive note, I'm very happy to meet new members here! :)

I'll use this opportunity to welcome you all to the forum and wish everyone a Happy New Year! :D:D Cheers!

Happy 2017! Many thanks for rendering a helping hand 😄

[darkmornings]

I came to see if we got to the last community goal. I didn't get one and I collected cookies to the end. Maybe mine is missing as well except, I never got it for it to have disappeared.

[nelnezjam]

I didn't get the tree either.
I have the first 2 community prizes but not the last one
Have tried resetting game.
Name is nelnezjam
Thanks

[ellaalice]

Hello!

Some more missing trees:
ID ellaalice
ID ellaalice1979

Happy New Year everyone! :-)

[sweetashunnie]

I'm using the same version as you & same iOS but didn't get the Frosty Tree. I reached 15 of the castle & the other 2 community prizes. Thanks for looking into the issue. Have a great 2017!

[MooTown1]

Hi I am using iPhone too and also did not receive the 3rd community prize
Game is becoming more of hard work with little prize last event for cub was even
More difficult MooTown

[DragonManda]

No tree for me yet either. I was not playing during the last hour or two of the event, and I'm wondering if I had been, if there would have been a pop-up in game to say that the community got the prize, and then things would have worked correctly... as in a glitch where you actually had to have the game open while the event was still going on to receive the tree at that time, so that now that the event is over, all prizes are closed. Hopefully S8 can restore white trees to everyone who was already elligle for community prizes before the event ended.

[kdm999]

I didn't get my tree either 🤔

[minidemon88]

Didn't receive the frosty tree. Check and there's nothing wrong with my game or my device, everything is up-to-date. So probably something to do with their server side. Hmmm~

[gerrywerry]

I've just checked and I didn't get the Frosty Tree either.

[zozolo11]

I don't have my white Christmas tree either

[bessieland]

I haven't gotten my beautiful white tree either. Hope we get it soon! 😩

[chicks168]

I didn't get my Frosty Tree either, after collecting 4048 ginger bread cookies. ��

[zozolo1]

I didn't get my tree...

[funtimes666]

Didn't get my tree either!

[Magdalen63]

My Storm ID is Magdalen63 and I also never received the last community event prize.

[Alida2014]

Mine is also missing. 😢

Same here

[driver1711]

Don't see mine. Had shut game down last night and done 3 restarts this morning.

[WSEagles]

I didn't get the tree either.

[momohuny]

Also missing the final event prize!

[kittyhugs]

I didn't receive my Frosty Tree either. It's not in my cellar, I have deleted and reinstalled the game three times, I have the latest version of IOS installed, and the latest version of Farm Story 2 downloaded. Any news yet as when we will receive it?

Storm ID: kittyhugs

Farm Story 2 name: maggie( the pink bow emoji )may
no spaces between 3 items of farm name; however, there are 15 spaces before the farm name

Device: iPhone 5S

[LadyFencer]

No final community prize for me either, although it doesn't matter much for now as I won't put it out until next Christmas.

[Rynetory2]

Ryn? Any clue why my farm went back to pre-Christmas version?

Same for mine if you're referring to the startup screen and game icon. Maybe because Christmas is over and they want to revert to the usual screen to start this year?

[Rynetory2]

Any news yet as when we will receive it?

It was after business hours when this issue started so the CMs will check/investigate when they get online in a bit. I won't be online but I have asked them to post here if it's fixed so you all can get updated sooner. :) Crossing my fingers and toes!

[applefarm1066]

I did not get my frosty white tree for the final community prize
Thankyou

[Moissonor]

Add me to the problem: Missing Frosty White Tree

IdStorm8: BelleMoisson

[FunkyJM]

Number ??? 🤔 calling in 🙊
Missing Frosty White Tree too ☹️

[judafarm]

will we still get our prize.. The white tree????

Why we do not hear anything athere from TL?

[johnpaulg]

I also do not have the tree, I did restart the game but it did not come up in my cellar.

But, the pony is cute.

[caron7]

I want the tree NOW so we have it on time to celebrate Little Christmas (Epiphany). Have been looking forward to it and got it on neither farm, although I have the other two prizes on both. ONE of my neighbors has it, on one of her farms but not the other. I hope this will not be like the Log Cabin which seemed like it could not be pushed out to all farms, just some...

[kondor15]

Mine missing too. I already restart many times. No tree in my cellar

[SparklyOctopus]

Thanks for letting us know, everyone. I've let the team know about this and they're looking into this.

[caron7]

Thanks for letting us know, everyone. I've let the team know about this and they're looking into this.

Thank you Sparkly, from all of us!!!

[FunkyJM]

Thanks for letting us know, everyone. I've let the team know about this and they're looking into this.

Thanks :D

[Alida2014]

Thanks for letting us know, everyone. I've let the team know about this and they're looking into this.

Thank you ;)

[boltghost]

I upgraded my gingerbread castle to level 15, I got even the gingerbread poney but I did not received my frost xmas tree, I thought that nobody got the tree, but when I visited some farms the tree was there,and I did not received it, I checked my cellar, I restarted the game several times and the xmas tree is not there

[anne202b]

Hi, I'm also missing the last community prize. Not in cellar and have restarted several times. Thanks.

[Allie0105]

I too am missing the white Christmas tree.

[lydiahin]

Mine is missing as well, restarted but nothing in the cellar

[azorisland]

I don't have the last community price .......THE WHITE XMAS TREE
ARE WE GOING TO HAVE IT OR NOT ????????

[Alida2014]

Thank you ;)
I just got the tree

[Rynetory2]

Update:

The Search and Rescue Team has found your naughty trees hiding in the forest. They have been returned to your farms. Please get your Frosty White Tree from cellar. :D

[sweetashunnie]

Thank you��������

[boltghost]

I just received my tree.Thanks a lot! It is beautiful!

[darla1123]

I have my tree! Thanks for your help !!!!

[DragonManda]

Thank you S8 team, and a very special thank you to rynetory2 for always watching over the forums and the farms to help us all along the way! 🤗

[cavegirl1]

Adding my thanks for the quick response - and a good excuse to keep my Christmas decorations out for a few more days :)

[sandygin]

just received my tree thank you

[Rynetory2]

Thank you S8 team, and a very special thank you to rynetory2 for always watching over the forums and the farms to help us all along the way! ��

Awww that's so sweet of you, DragonManda! :) You'll be sure to find me in the games bug forums - so no one gets stuck with a bug or issue. :o

Just to share, the CMs and team are very helpful to get things resolved as quickly as possible.

[seahawkran]

Resolved - many thanks team !!!

[alessia135]

Tree received. Thanks !!

[Moissonor]

Tree received. Thanks !!

[azorisland]

Thank you got my tree and love it happy new year 🥂

[caron7]

Thank you, Rynetory! I appreciate the speedy resolution and will be one who enjoys the tree in the coming days!

[leysanne]

Thank you S8 & rynetory2 .... My tree has been delivered :)

[kambaris]

Thank you, Rynetory!
Tree received !:)

[FunkyJM]

Update:

The Search and Rescue Team has found your naughty trees hiding in the forest. They have been returned to your farms. Please get your Frosty White Tree from cellar. :D

Hehehe, for sure naughty trees :D .... Mine is enjoying my farm now :)

Thanks S8 for hunting them down ;) & Rynetory for always helping us out :o

[gerrywerry]

Thank you for sorting this Rynetory!

[SnowBaron]

Thank you very much! :o

[kondor15]

Thank you ! I receive the tree

[KikisSugar]

Thank you rynetory2 & Storm 8! 😊