Videos won't load

[nessa005]

When I try to watch a video for free gems it starts and then switches to the loading icon. This has been going on for over a week. I've tried everything I can with no results. Is anyone else having this problem?

[SpiritWind00]

You might need to reinstall your game. If it doesn't load then, you'll need to reach out to support so your game can be checked. S8 Support: Click here to contact S8 Support (https://support.storm8.com/hc/en-us/requests/new)

[nessa005]

Thanks, I've sent off a message to support.

[LindumColonia]

Hi, yes the same thing has been happening to me for about a week too.