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29110189
12-06-16, 06:25 PM
I used to be able to get free gems by watching videos, but the option no longer appears. Any ideas why not?

Rynetory2
12-06-16, 07:29 PM
These promotional features come and go. Hopefully they'll return soon. :)

Ralphwalker
02-26-17, 09:57 PM
It is so frustrating trying to download your free tickets even when I know strong signal

BellaMD87
05-21-17, 11:46 AM
Hi,
I am also having the same issue with not receiving the reward of the 5x Gems after watching the videos, this hasn't been an issue any other time. Could you please let me know why this would be an issue this time round. Many thanks.

Rynetory2
05-21-17, 02:37 PM
Hi,
I am also having the same issue with not receiving the reward of the 5x Gems after watching the videos, this hasn't been an issue any other time. Could you please let me know why this would be an issue this time round. Many thanks.

Sorry about that. Please contact Support via support form (http://support.storm8.com/hc/en-us/requests/new) so an agent can check your game.

Rynetory2
05-24-17, 07:49 AM
I'm cannot the free gems why

What specific issue are you having? Are you saying that you dont get the video? If so, they are promotional feature which go to random players.

kooky panda
06-05-17, 01:56 PM
Hi 2day has actived but tonight no activity why please help me for support
Can you give more details on the issue you are experiencing?

Arezoparsa100
06-10-17, 08:30 AM
I don't receive free gems help me please

Arezoparsa100
06-10-17, 08:33 AM
Yes receive to ne one you cannot login experienced

kooky panda
06-12-17, 01:49 PM
I don't receive free gems help me please
The video Feature that gives free gems goes out randomly. It is subject to change so you may get this feature later on.