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MiniLaura
10-25-16, 03:55 PM
I haven't been able to open the game since the update this afternoon.
I'm on a 3rd generation iPad running iOS 9.3.5.

[S8] Regina
10-25-16, 04:40 PM
I haven't been able to open the game since the update this afternoon.
I'm on a 3rd generation iPad running iOS 9.3.5.

Sorry to hear about this! We will let the team know of this and check it out.

MiniLaura
10-25-16, 05:53 PM
Now it opens, but I don't have any new levels (they usually show up at 3 EST on Tuesdays)
Also, the game opens up at level 1 and the button to scroll up to the last completed level is missing. It takes a long time to manually scroll up near 1930 or so levels!

[S8] Regina
10-26-16, 09:24 AM
Now it opens, but I don't have any new levels (they usually show up at 3 EST on Tuesdays)
Also, the game opens up at level 1 and the button to scroll up to the last completed level is missing. It takes a long time to manually scroll up near 1930 or so levels!

Sorry about this! The team was taking a look at your issue yesterday. Does the game still open at level 1 now?

MiniLaura
10-26-16, 01:41 PM
Regina;1361233']Sorry about this! The team was taking a look at your issue yesterday. Does the game still open at level 1 now?
Now everything is worse! Now I've lost all my progress and not only is it starting at level 1, it thinks I haven't even passed level 1 :(
I've passed every level except for the ones that were loaded yesterday.

[S8] Regina
10-26-16, 05:10 PM
Now everything is worse! Now I've lost all my progress and not only is it starting at level 1, it thinks I haven't even passed level 1 :(
I've passed every level except for the ones that were loaded yesterday.

Hi there! We checked your account again and it now opens. Can you please try reinstalling the app? The button will take you up to level 1933, but you will need to wait for the assets to download along the way.

MiniLaura
10-26-16, 07:44 PM
Regina;1361428']Hi there! We checked your account again and it now opens. Can you please try reinstalling the app? The button will take you up to level 1933, but you will need to wait for the assets to download along the way.
All is better now! Thank you so much!

[S8] Regina
10-27-16, 12:16 PM
All is better now! Thank you so much!

Glad it works now! ;)

MiniLaura
11-01-16, 12:11 PM
Same problem this week! After the 3 pm EDT update, I can't open the game. :(

MiniLaura
11-01-16, 02:55 PM
Same problem this week! After the 3 pm EDT update, I can't open the game. :(
Fixed again :)

[S8] Regina
11-02-16, 02:11 PM
Fixed again :)

Strange! Well I'm glad it's fixed! I'll keep an eye out for the next level update :)

bisonbuy
11-03-16, 12:18 PM
I too have been unable to open my game since the update.... Version still 1.7.1

[S8] Regina
11-07-16, 09:38 AM
I too have been unable to open my game since the update.... Version still 1.7.1

Sorry to hear about that! Please submit a ticket by filling out this form (http://support.storm8.com/hc/en-us/requests/new) so support can take a look at your account.