Game freezes when playing videos for free items [Archive]

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Aryanna1814

10-02-16, 08:45 AM

It has happened to my twice today and several more times over the last few days. I will play one of the videos and it will freeze on the loading screen. I have to force close the game. I have an iPhone 6.

SparklyOctopus

10-03-16, 11:02 AM

Sorry to hear that. Could you toggle off and on the wifi on your device and see if that helps with the connection? Let us know.

Aryanna1814

10-28-16, 02:08 PM

That didn't seem to help. It does it when I'm on data too. Usually it will play one video fine, then the next one will freeze.

Marg1780

10-29-16, 05:53 PM

I'm having a similar issue on my iPad Air, not just with Castle Story but with Dragon Story as well. It started around the time I upgraded to IOS 10. I can no longer watch any of the videos that are offered. I see a quick flash of the beginning of them, then the animated icon that represents "loading". It isn't a WiFi issue (we've tested), but seems to be related to the handling of video playback within the apps.