Mastery stars not increasing

[janleigh]

I am on level 15 and I have 305 stars the stars are not increasing when I finish orders in a business please advice

[Rynetory2]

Can you click on your city hall, take note of your mastery stars and the number of businesses, then store a mastered business? Click on your city hall again and check those figures, you should see a decrease.

Then place back your business to your city and check city hall figures again. Do you see an increase?

[janleigh]

I did what you asked and stored a business then put it back and my total stars did not alter

[Rynetory2]

Just to check, did it change when you stored the business? You should get a message box telling you that the mastery stars would decrease if you store it, did you get that prompt?

[janleigh]

The star number did not change when I stored the building or when I returned it

[Rynetory2]

Hmmm strange. Please reinstall the game and try again.

[janleigh]

If I delete the game and reinstall it will I lose all my achievments?

[kooky panda]

If I delete the game and reinstall it will I lose all my achievments?
Your progress is saved on the Storm 8 servers. Make sure you have set up a storm ID and password for your game.

[janleigh]

I have just completed another business and my star rating is now 305 it should have gone to 310 before I completed the final star the star rating was 309 when I finished it went to 305 !

[janleigh]

I enjoy this game but am getting frustrated at not being able to advance

[kooky panda]

I am not sure what is happening, but you will need to send an email to support@storm8.com so an agent can check your game.

[janleigh]

Would it help to have my support ID?

[Rynetory2]

Would it help to have my support ID?

You can include that in your email but you'll still need to send the email to Support cos you'll need the Agent to check your game. Sorry about this.