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View Full Version : Game loads to 100% then gets stuck



Peepenheim
08-29-16, 04:43 PM
When I open the game the progress meter on the bottom loads to 100% and then the screen stays there. At one point I left it open for two hours and it never opened to my city. There is no sound while loading but the dark and light green ******s behind the 100% continue to move. I've tried force quitting and am up to date on the newest release as of August 16th. Any ideas?

SparklyOctopus
08-29-16, 04:51 PM
Sorry to hear that! Can you try uninstalling and reinstalling the game to see if that helps?

Peepenheim
08-29-16, 05:26 PM
Sorry to hear that! Can you try uninstalling and reinstalling the game to see if that helps?

Will that delete all my progress?��

SparklyOctopus
08-29-16, 05:33 PM
Nope. :) If you are worried it will delete your progress, write down your Support ID and how many Gems you have. With that information, you can recover your account with a Support Agent.

Peepenheim
08-29-16, 05:48 PM
It worked! Thank you!!

SparklyOctopus
08-29-16, 05:50 PM
Glad to hear it! :)