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View Full Version : Bigger is Better blue houses not registering on event counter



tuffyjkitten
08-18-16, 03:04 PM
I earned 1 house from goal 1/5 and another from a delivery. Neither is registering in the event counter though there is one counted on the first step of goal 2/5 to collect 10 blue houses.

SparklyOctopus
08-18-16, 03:17 PM
Sorry to hear that! That's odd. Do you mind taking a screenshot before you complete an order and after you make an order so that I can take a look?

tuffyjkitten
08-18-16, 03:27 PM
I delivered an order right before I read your message...oops! Here are the current screenshots of the goal and the event counter.

32942
32943

SparklyOctopus
08-18-16, 03:36 PM
This is great! Thanks! I'll pass this on the team. :)

SparklyOctopus
08-18-16, 04:17 PM
Hey there! We took a look at your account and it does say 3/30. Did you update to the newest version? Please let us know!

zenobia42
08-18-16, 04:43 PM
My game also says 0 blue houses on the event screen. In the next post are my 4 ss in order, from the 0 on the screen despite having gotten some before, filling a HI order, the icon appearing over a citizen's head, then back to the event screen which still says 0...

I did install the update yesterday, and since me factories are still invisible I deleted and re-installed it today. iPadAir2.

zenobia42
08-18-16, 04:44 PM
Nope. It will not upload any of my next 3

So I uploaded them to photobucket app which allows me to copy the link for one, then freezes, so I force quit and restart it etc. until I have them all. There HAS to be a better way to upload photos from an iPad. If anyone knows, please share!

I am wondering if perhaps the counter is counting all my blue houses and the event screen is just not accurately reflecting the counter?


http://i1307.photobucket.com/albums/s586/zenobia42/c21f34de92b286aad1ec6ff13f9b515a_zpswy0f8jes.jpg

http://i1307.photobucket.com/albums/s586/zenobia42/2a2284de9e9afce7d5e61e25073cec0c_zps1cbbwt8i.jpg

http://i1307.photobucket.com/albums/s586/zenobia42/b35323117deb4b2eebd43b9ebcddd4d0_zpssxiqfovr.jpg

http://i1307.photobucket.com/albums/s586/zenobia42/90a0933fef54f60f6324e2c0384638f9_zpsuzizmb0b.jpg

SparklyOctopus
08-18-16, 04:52 PM
Hmm, I think so. Can you try to force close and reopen the game and see if it correctly tallies the score?

zenobia42
08-18-16, 04:58 PM
Hmm, I think so. Can you try to force close and reopen the game and see if it correctly tallies the score?

That did the trick! The event screen says I have 6 blue houses now which sounds right. :)

ETA: Just filled another HI order and it added to my total right away. So I am pretty sure you are right that it is just a matter of force closing and re-opening the game after the event begins.

Also, now I have a counter on the bottom left of my main city view screen. And the event field has construction animation. But my factories are still invisible.

tuffyjkitten
08-18-16, 05:00 PM
Mine did show up after force closing. Thanks for the help! :)

SparklyOctopus
08-18-16, 05:01 PM
Mine did show up after force closing. Thanks for the help! :)


That did the trick! The event screen says I have 6 blue houses now which sounds right. :)

ETA: Just filled another HI order and it added to my total right away. So I am pretty sure you are right that it is just a matter of force closing and re-opening the game after the event begins.

Awesome!! Glad to hear it. :) I just want to make sure it doesn't happen to other players. Are you guys on the most recent version of the game?

zenobia42
08-18-16, 05:28 PM
Yes, I believe so... v1.2.0, updated yesterday, no updates for it available in the App Store today.

SparklyOctopus
08-18-16, 05:41 PM
:) Thanks for all the information guys! I appreciate it.

zenobia42
08-18-16, 05:54 PM
:) Thanks for all the information guys! I appreciate it.

Thank YOU for figuring it out for us!

Rynetory2
08-18-16, 06:13 PM
Nope. It will not upload any of my next 3

So I uploaded them to photobucket app which allows me to copy the link for one, then freezes, so I force quit and restart it etc. until I have them all. There HAS to be a better way to upload photos from an iPad. If anyone knows, please share!

I am wondering if perhaps the counter is counting all my blue houses and the event screen is just not accurately reflecting the counter?



FYI if you are attaching via device, you need to edit the photos before uploading. You can't photo it and upload immediateLy. Use a photo app to trim the pic before uploading otherwise you'll see a upload failure message. No need to do this if you are attaching via URL.

zenobia42
08-18-16, 07:25 PM
FYI if you are attaching via device, you need to edit the photos before uploading. You can't photo it and upload immediateLy. Use a photo app to trim the pic before uploading otherwise you'll see a upload failure message. No need to do this if you are attaching via URL.

Weird. Thanks for that tip!!! Can I edit it in the apple "photos" app or does it need to be edited in a real graphic app []?

Rynetory2
08-19-16, 07:45 AM
Weird. Thanks for that tip!!! Can I edit it in the apple "photos" app or does it need to be edited in a real graphic app []?

Yes you can use any app you have or prefer. I usually use the app that came with my device. Please pm me if you have further questions on this.

Mai2008
08-20-16, 12:27 AM
I got up to 17 / 30 houses.
The game reset I collected my daily bonus and now all the houses I collected are gone
:(

Mai2008
08-20-16, 12:28 AM
I got up to 17 / 30 houses.
The game reset I collected my daily bonus and now all the houses I collected are gone
:(
I un installed and re started the game...
Houses have not reappeared

Rynetory2
08-20-16, 12:58 AM
Oh dear Mai2008, I am very sorry to hear that. Just to check, are you using the latest game version 1.2? As for your missing house, can you force shut again and check if they return? Please let me know how it goes for you.

Mai2008
08-20-16, 01:59 AM
Last version 1.2.1
Tried to force close
Still no luck only have 3 blue houses
Does the counter reset ?
Currently on task 3/5
Do the blue houses for task one and two disappear?


Oh dear Mai2008, I am very sorry to hear that. Just to check, are you using the latest game version 1.2? As for your missing house, can you force shut again and check if they return? Please let me know how it goes for you.

Using andriod ? houses have not returned

Rynetory2
08-20-16, 02:28 AM
Was hoping restart would work for you. The counter for the blue houses does not reset and seems like there's a problem with yours. Sorry about that. I like you to send an email to support@storm8.com for an agent to check your game. I'm going to help you by reporting in as well. Please send me your ticket number via private message (http://forums.storm8.com/private.php?do=newpm&u=139069) and I'll add to the report. Once again I'm sorry about your missing blue houses sweetie. :(