View Full Version : Free gift video not loading
altvria
06-08-16, 07:37 PM
I'm not sure if this applies only to me, but for some reason lately whenever I try to load the video to get the free gems I keep getting this problem:
31530
I tried uninstalling and resetting the app, as well as restarting my device, but it still says it has issues loading the video. I'm not quite sure what the problem could be. I don't believe it's my Internet since I have no other issues with anything else in the game. I've also tried loading it on other wifi networks but I still encounter this same problem.
Is there any other way to troubleshoot this? :(
Rynetory2
06-09-16, 12:24 AM
I get this sometimes but I managed to get in after several attempts at different times of the day. Do you think you can try that? Perhaps try using a cellular connection? Sometimes wifi network may be congested with numerous devices logged unto it. You may want to clear cache on your device as well. Hope you are able to load your videos soon!
altvria
06-09-16, 12:39 AM
Thanks for the quick reply, I guess I'll just have to be a bit more persistent!
Rynetory2
06-09-16, 12:46 AM
Yes keep trying. I usually try 3 to 5 times in a go but if all failed, I will wait and try later. Please let us know if you are still having issue after trying. Thanks.
cquinn32
06-10-16, 07:22 AM
My free gift videos have been acting strange. Up until a few days ago I was able to watch the two videos back to back now though after a watch one I have to wait a few hours before it lets me watch another.
Rynetory2
06-10-16, 07:44 AM
My free gift videos have been acting strange. Up until a few days ago I was able to watch the two videos back to back now though after a watch one I have to wait a few hours before it lets me watch another.
Mine is exactly the same as yours. Sometimes back to back and sometimes just 1. Then it reverts to back to back. I dont think there's any issue but you can send an email to support@storm8.com if you want an agent to check your account.
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