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Timmothyj
05-19-16, 10:50 PM
Every time I get to the gate on level135/ the game puts me back several levels why is this happening and what can I do to stop it
Rynetory2
05-20-16, 06:21 AM
Sorry to hear that. Can you try reinstalling your game and see if it helps? Thanks.
Timmothyj
05-20-16, 06:27 AM
Sorry to hear that. Can you try reinstalling your game and see if it helps? Thanks.

If I uninstall And then reinstall ID lose ALL of my progress. And I don't want to do that. Looks like I just may have to stop playing this game.
Rynetory2
05-20-16, 06:42 AM
No, you wont lose your data. Just make sure you have your Storm8 ID and password. If it makes you feel better, take a screenshot of your game before you delete it. :o You can actually send an email to support@storm8.com for an agent can check your game but I rather not ask you to do that if reinstallation will solve your issue and it's faster.
Timmothyj
05-20-16, 08:19 AM
It still won't go back to 135. I am beyond frustrated with this as I have played 130 to 134 several times only to get put back every time.
SparklyOctopus
05-20-16, 10:35 AM
Sorry to hear that! Could you please write into support@storm8.com. One of our agents will be able to assist you. :)
Timmothyj
05-20-16, 11:21 AM
Sorry to hear that! Could you please write into support@storm8.com. One of our agents will be able to assist you. :)

I already did that. Thank you
Timmothyj
05-22-16, 09:02 AM
I already did that. Thank you
I have uninstalled and reinstalled the game 2x and now it will not go past the creating world screen. Any suggestions?
Rynetory2
05-23-16, 07:01 AM
Please continue to follow up with your ticket number and wait for an Agent to assist you further. Sorry about this. Thank you.