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shirlbris
04-03-16, 02:51 AM
I'm earning coupons but the total is not changing (within the level) as I'm playing. Please help

SparklyOctopus
04-04-16, 11:01 AM
Sorry to hear that! Could you let us know which Level so that we may investigate further? Thanks!

shirlbris
04-19-16, 12:37 AM
All levels. I'm currently on 190

slymepit
11-28-16, 07:13 AM
Is anyone having issues with collecting coupons? I don't get offered the amount of options to watch a video for coupons as I used to and the only video that is shown is for Amazon Echo.

SparklyOctopus
11-28-16, 11:26 AM
Sorry to hear that! Features that are in games may change over time. If you have any questions, please submit a ticket by filling out this form (http://support.storm8.com/hc/en-us/requests/new). One of our agents will be able to assist you.

slymepit
12-10-16, 12:22 AM
I submitted a ticket and told the support staff my problem and they basically told me the same thing, so I take it that this reduction in collecting tickets applies to everyone. Has anyone else noticed a reduction in the amount of tickets they can collect? For example, when I open the game in the morning, I have 5 attempts to play the level. At the end of each attempt, I used to get a "watch a video to collect 10 extra tickets" message, but I only get this message after the first 3 attempts now. For me, it takes out some of the enjoyment of playing, as I feel somewhat cheated. Childish I know! :p

Edited to add: this also means I can't reach the 2 hours free play any more cos I haven't enough tickets and I haz a sad!!

Bjlocquiao
04-26-17, 06:03 PM
It is very frustrating when you are trying to reach a certain amount of tickets and the game cheats you on the number of tickets you acquire while playing the game. Believe me I have watched and counted carefully before posting this. Maybe there is something I wasn't aware of, but I also noticed that in the years I have been playing this game, I don't think I ever got any ticket total more than 15 per game. Is this done intentionally or is this a bug?

kooky panda
04-27-17, 09:05 AM
Please Contact Storm8 by filling out this form: support.storm8. (https://support.storm8.com/hc/en-us) for assistance.
How to submit Support Request (https://forums.storm8.com/showthread.php?95181-ANNOUNCEMENT-Contact-Storm8-Support-via-Form)

Bjlocquiao
06-05-17, 10:59 PM
I just did cause now it also deducted some of my diamonds. I mean for no apparent reason it just went down to 20 and I haven't used my diamonds recently. Smh. Very frustrating.

gingeronie
06-25-17, 04:01 PM
It is very frustrating when you are trying to reach a certain amount of tickets and the game cheats you on the number of tickets you acquire while playing the game. Believe me I have watched and counted carefully before posting this. Maybe there is something I wasn't aware of, but I also noticed that in the years I have been playing this game, I don't think I ever got any ticket total more than 15 per game. Is this done intentionally or is this a bug?

I've been seeing the same thing. I will watch the total tickets and when I get a new ticket the count does not increase. I lose up to 3 tickets per each game. It is annoying given the short amount of time between the the start and end of a new cycle. Also I have never exceed 15 tickets in one game. I do good to collect 10 during most games.

gingeronie
06-25-17, 04:20 PM
I am seeing where the ticket count does not increase with every ticket I earn. I will watch the total tickets and when I get a new ticket the count does not increase. I lose up to 3 tickets per each game. It is annoying given the short amount of time between the the start and end of a new cycle. This is annoying and frustrating given how hard it is to meet the goal level total ticket count and then to lose tickets by the squirrels and new colors created from the ovens.

Rynetory2
06-26-17, 08:11 AM
You can contact Support via support form (http://support.storm8.com/hc/en-us/requests/new) and ask the agent to check your game.

gingeronie
08-28-17, 07:10 PM
Any idea what it takes to get this game issue with the coupons not getting correctly updated during a game? This is very frustrating since storm 8 wants us to spend money on the games, they Zhou make sure the game functions correctly. I created a trouble ticket that was immediately closed with the reason being no programming support to make programming corrections. I'm tired of not getting all f the coupons during a home. How can we get this bug fixed?

gingeronie
08-28-17, 07:11 PM
You can contact Support via support form (http://support.storm8.com/hc/en-us/requests/new) and ask the agent to check your game.

I did but my ticket was immediately closed by storm 8

Rynetory2
08-29-17, 04:40 AM
Please send me your ticket number by private message (http://forums.storm8.com/private.php?do=newpm&u=139069) and I'll try to see if someone can help to check for you.