problems with new update for dragon story and ffs

[mbyte68]

says no net to me on my iphone 5c GRRRRR seems fine on my ipad mini though and YES all other web apps work on my phone jst no s8 games at the min any ideas i tried rebooting phone everthing :(

[[S8] Elsa]

We have received some reports from players experiencing that their ISP blocks our games during certain hours of the day and that they're able to play normally on other networks. If you are experiencing this and have access to a computer where the wifi issue is occurring, please follow these steps:

For WINDOWS:
1. Open the Command Prompt. You can do this by clicking start->run-> type in "cmd".

2. Highlight and copy the line below:

tracert -w 2 bakery.teamlava.com > "%userprofile%\desktop\SOPoutput.txt"

3. Right click on your Command Prompt window bar. Go to edit-> paste (hit enter) wait for it to finish, it may take some time.

4. Attach the SOPoutput.txt on your Desktop to an email and send to support@storm8.com.

5. Send a forum PM (http://forums.teamlava.com/private.php?do=newpm&u=154) to Elsa with the ticket number.


For MAC:
1. Click on Go > Applications > Utilities > Terminal
This will create a shell window.

2. Copy the line of text below in to the shell window (paste) hit enter

traceroute -w 300 bakery.teamlava.com > Desktop/mactrace.txt
It may take sometime to finish that command.

3. Attach the mactrace.txt on your Desktop to an email and send to support@storm8.com.

5. Send a forum PM (http://forums.teamlava.com/private.php?do=newpm&u=154) to Elsa with the ticket number.

[mbyte68]

msg sent to support jst tried again using 3g and wifi off same issues sayin im offline