Can't login with storm8 id help pleas

[shindadon]

Since I lost my device I didn't play for a long time but now I got a new device but for some reason I keep getting bad Username or password but I can login to site with no problem

[SparklyOctopus]

Sorry to hear that! You can email support@storm8.com (support@storm8.com) and they can transfer your games.

If you no longer have your old device, you can do the storm 8 transfer so your storm ID and games are removed from your old device.
Transfer Thread (http://forums.storm8.com/showthread.php?54910-ID-Transfer-Storm8-Method&p=675489&viewfull=1#post675489)

If you still have your old device, you can play your games on both devices by using the login feature

New Logon on Feature (http://forum.storm8.com/showthread.php?59955-iOS-New-Login-feature-in-Restaurant-Story!-(login-applies-to-all-games)&p=759602&viewfull=1#post759602)

[shindadon]

Yes I did sent an email but nothing happen. I don't have my old device and I don't why it just not accepting my account
My account is Shindadon
Thanks

[Rynetory2]

I'm sorry but it normally takes 3 to 5 business days for an agent to revert to you. You should be hearing from them soon. Kindly follow up with your email and ticket number with them. Thanks.