PDA

View Full Version : Please Help!


mariyana2014
01-18-16, 02:25 AM
Today I got the "Jackalope Frost" with spending 8 gems to win the final level. when I exit the game and then returned it was not in my storage but the gems already deducted :(:(

please help me how to get my Jackalope back?:confused::(
sweetypies97
01-18-16, 02:42 AM
Do you have screen shots? You will need to email S8 but screen shots will help. Good luck!
mariyana2014
01-18-16, 04:05 AM
unfortunately, I don't have screenshot, but I sent email and waiting for their response. :(
kooky panda
01-18-16, 02:16 PM
I am sorry this happened! Try restarting your game or device , then check your inventory again.
If that does not work, you will need to wait for a reply from support.
mariyana2014
01-19-16, 05:29 AM
I am sorry this happened! Try restarting your game or device , then check your inventory again.
If that does not work, you will need to wait for a reply from support.

more than 24 hours is passed but still there is no response! :(
LonePudding
01-19-16, 11:35 AM
more than 24 hours is passed but still there is no response! :(

I haven't received a reply from support either and I emailed on Friday. They must be busy.
kooky panda
01-19-16, 11:39 AM
It can take 5-7 business days before an agent can respond to your email. If after 7 business days, you will have not received a response, please send me a PM with your support ticket number.
(note Monday was a US Holiday)
LonePudding
01-19-16, 11:45 AM
It can take 5-7 business days before an agent can respond to your email. If after 7 business days, you will have not received a response, please send me a PM with your support ticket number.
(note Monday was a US Holiday)

I wasn't aware, sorry. Thanks Kooky.
mariyana2014
01-19-16, 09:14 PM
It can take 5-7 business days before an agent can respond to your email. If after 7 business days, you will have not received a response, please send me a PM with your support ticket number.
(note Monday was a US Holiday)

Thanks kooky panda :)
mariyana2014
01-21-16, 01:09 PM
It can take 5-7 business days before an agent can respond to your email. If after 7 business days, you will have not received a response, please send me a PM with your support ticket number.
(note Monday was a US Holiday)

Today they responded to my email and Jackalope re added to my account, thanks kooky panda & TL! ;)
ninasidstorm8
01-21-16, 01:10 PM
Today they responded to my email and Jackalope re added to my account, thanks kooky panda & TL! ;)

I am glad to hear that your issue was resolved.
kooky panda
01-21-16, 03:39 PM
Oh yeah! Glad you got the little guy back!
:)