Purchased gems not credited to account

[Sheeba8188]

I recently purchased gems and never received them although my ****** account has been billed the purchase was for 250 gems and cost ?7.99.
Prior to this I accidentally made a purchase to bill my ee account for 250 gems and cost ?7.99 I wish to cancel this purchase if it has gone through I have not received gems and have not been billed yet for this accidental purchase.

Thanks
Sheeba8188

[meme1098]

Have you sent an email to support?

Support@storm8.com

Be sure to include a copy of your invoice.

[kooky panda]

I am sorry this has happened. Please follow the advise posted by meme.

[Sheeba8188]

I have emailed support@storm8 3 times since the 31st of December about my issue I have discussed in:

http://forums.storm8.com/showthread.php?87819-Purchased-gems-not-credited-to-account

I have included transaction receipts and full descriptions of problem etc but I have not had a reply how long does it normally take for an issue to be resolved?

[meme1098]

It is the weekend (Sunday) here in the U.S. so no one's around until Monday (Pacific time).

Hopefully, within the next 24 or so hours, you'll get a response.

[KadeeDid]

I have emailed support@storm8 3 times since the 31st of December about my issue I have discussed in:

http://forums.storm8.com/showthread.php?87819-Purchased-gems-not-credited-to-account

I have included transaction receipts and full descriptions of problem etc but I have not had a reply how long does it normally take for an issue to be resolved?

Usually, you get an immediate automated response. It will tell you when to expect a reply. It was New Years so likely closed early on Dec. 31 and then no one working Jan. 1 or the weekend.

[kooky panda]

Merged threads.
Support should be responding shortly.
It can take 3-7 business days for an agent to respond. This week has been a US holiday and there is limited staff on.