Please help, my Black Ice be not inside the store

[Drachenia]

Help my Black Ice is not in store, have finished the tournament and when I came back one hour later, he was not in the store. Have DS deleted and recharged but Black Ice is still missing.
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[kooky panda]

Please try restarting your game. If he is still missing, please and an email to support@storm8.com for assistance.

[Drachenia]

Please try restarting your game. If he is still missing, please and an email to support@storm8.com for assistance.

Hi Kooky Panda Thank you for your help, I just saw Black Ice is in store
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