How long does it take for support to answer...

[camber16]

I sent in a ticket on 19th November about a gem pack bought in the sale and never received. How long does it normally takes for S8 to respond? Should I just open a ****** dispute instead? Really annoyed as I wanted the gems to help me through the Thanksgiving goal.

[[S8] Elsa]

Support response times may vary depending on the volume of inquiries received. We'll ask support to check on your status. Thanks!