PDA

View Full Version : $1.99 Value Pack: I was charged, and never given items.



goldsilvercoin
11-09-15, 11:57 AM
I purchased the 80% off, $1.99 value pack days ago and never received the thank you notes, gems nor the chocolate fountain. If I try and purchase it again, I get an message stating 'This In-App Purchase has already been bought. It will be restored for free.' Then nothing happens!
I sent request #1898016 and haven't heared anything back.
How long does it normally take for billing issues to be resolved? Thank you storm 8. I'm really loving this new game!!





http://i1263.photobucket.com/albums/ii622/angel4cheer/image.jpg1_zpsdojcop8w.jpg

http://i1263.photobucket.com/albums/ii622/angel4cheer/image.jpg1_zpsyvylsryi.jpg

SparklyOctopus
11-09-15, 01:12 PM
Sorry to hear that! Seems like you wrote into support! :) Someone will get to your ticket soon. Please follow up with your support ticket.