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View Full Version : Inventory Cleaned Out! Help



freesiawoods
08-27-15, 12:10 AM
A couple days ago I opened my daughter's game which she's given up but I play. I realised the bombs and dynamites were set to zero although I had at least 20 of each. Today I realized that everything in storage is gone-- quite a few dragons, all parts, decor, everything!! Has anyone had the same problem? I will email TL but I am in shock.

freesiawoods
08-28-15, 06:52 PM
So no help for me either by emailing or here on the forum.

[S8] Elsa
08-31-15, 12:34 PM
Sorry to hear about this! Please email support@teamlava.com with a list of the items that you're missing and your Storm8 ID. Please message me the ticket number you receive. Thank you!

freesiawoods
09-01-15, 12:16 AM
Hi Elsa, they have responded (ticket #redacted) but I am totally confused what has happened to my account. First they claim I am allowing a minor to own the game then they say I haven't logged in since June. I can't provide a list of missing items because there are just too many.

[S8] Elsa
09-01-15, 11:17 AM
Removing your ticket information. We'll ask them to follow up. :)