Why didn't I get Alejandro?

[PuppyFrog]

A few minutes before the end of the event I purchased gems since I realized I wasn't going to make it & finished adding the last two dishes I could, which was within the last 2 minutes. Then I clicked finished now. A big picture of Alejandro popped up on my screen & said collect Alejandro now. Then the game hiccuped & shows I didn't get Alejandro. I checked & at that time it showed the gems were deducted. I force closed the game & no Alejandro. I then uninstalled & reinstalled & no Alejandro but now it looks like the gems weren't deducted. What's up with that?!?

[SparklyOctopus]

Sorry to hear that! Please write into support@storm8.com. One of our agents will be able to assist you. :)

[PuppyFrog]

Sorry didn't around to posting until now it's been a rough day. I did email support, but maybe it was just a server glitch or something. About 20-25 minutes later the game hiccuped again (by which I mean acted kind of like at game day change) the wedding cake topper showed up above an empty table. The goals showed I had completed the first part of the cruise event & my gem count was correct so I'm happy. Today I have been able to actually see Alejandro.